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Borgman, C.L.: Psychological research in human-computer interaction (1984)
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Borgman, C.L.: Why are online catalogs hard to use? : lessons learned from information-retrieval studies (1986)
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Borgman, C.L.: Children's use of an interactive science library : exploratory research (1990)
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Borgman, C.L.: Mental models: ways of looking at a system : training users with mental models can improve performance (1982)
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Salang, M.M.: Error messages on learning micro-CDS/ISIS : the Philippine experience (1992)
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Nolin, J.: "Relevance" as a boundary concept : reconsidering early information retrieval (2009)
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Garcia Marco, F.J.: Interfaces amigables para la recuperacion de la informacion bibliografia (1995)
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Geyser, E.P.: ¬A model for the evaluation of an information retrieval system in terms of user friedliness (1993)
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Griffin, A.; Burke, M.: Friend or foe? : An evaluation of the user-friendliness of Viewpoint, the Galaxy 2000 OPAC (1997)
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