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Eichhorn, S.: Auskunftsdienst auf neuen Wegen : CD-ROM in Öffentlichen Bibliothek (1996)
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Thorn, G.: Jeder hat Fragen - Bibliotheken haben Antworten : Der Auskunftsdienst der Stadtbibliothek Wuppertal (1998)
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Tätigkeiten im Auskunftsdienst : (= Arbeitshilfen zum Auskunftsdienst; 1) (1986)
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Statistik im Auskunftsdienst : Arbeitshilfen zum Auskunftsdienst; 3) (1986)
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Schmidt, B.; Tappenbeck, I.: Elektronischer Auskunftsdienst im globalen Netzwerk : Die SUB Göttingen startet im Juni mit QuestionPoint (2004)
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