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Rönsch, H.: Image-Katalog im Internet : Komfortable Recherche - preisgünstige Methode (1998)
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Simon-Ritz, F.: Zur Einführung in den Themenschwerpunkt: Benutzerschulung als Informationsdienstleistung in wissenschaftlichen Bibliotheken (2005)
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Sauer, C.-D.; Ulrich, P.S.: "Entschuldigen Sie bitte, ich suche ..." : Die Dienstleistungen der 'Allgemeinen Information' in der Zentral- und Landesbibliothek Berlin (1998)
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Ulrich, P.S.: It works : Die Arbeit des Collaborative Digital Reference Service (CDRS) (2002)
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Müller, H.: OPAC-Benutzerschulung an Bibliotheken (1994)
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