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Ensor, P.: User practices in keyword and Boolean searching on an online public access catalog (1992)
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Day, J.M.: User education for the new media in UK academic libraries (1991)
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Bertot, J.C.; McClure, C.R.: Impacts of public access to the Internet through Pennsylvania public libraries (1997)
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Miller, D.H.: User perception and the online catalogue : public library OPAC users "think aloud" (2004)
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Cortez, E.; Rice, R.: ¬An investigation into the role of public libraries with online reference service (1994)
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