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Head, M.C.; Marcella, R.; Smith, J.M.: Are you being served? : The quality of business information provision in Scottish public libraries (1995)
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Dudley, M.; Barraclough, C.: ¬The unobtrusive testing of public library information services : a pilot survey (1995)
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Morris, B.: ¬The way ahead (1996)
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Blake, N.: Enquiry statistics : an analysis of enquiries asked at selected public and special libraries in the UK (1995)
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Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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