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Sieverts, E.: ProCite voor de eingebruiker (1997)
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Dijk, J.v.: Foundation, de basis voor een successvolle klantenbenadering : nieuw catalogusconcept op basis van wensprofielen (1995)
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Zainab, A.N.; Hai, T.K.; Hazita, M.A.: ¬A multimedia library guide for general reference information (1998)
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Worley, J.: In praise of IMPRIMATUR (1995)
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Frowein, C.: Benchmarking voor informatiedienstverleners : een zinvolle stap op weg naar kwaliteit (1998)
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