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Ruppert, E.: Grundlagen des Auskunftsdienstes in Stadtbibliotheken (1985)
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Spribille, I.: ¬Die Wahrscheinlichkeit, in einer Bibliothek eine nützliche bzw. zufriedenstellenden Arbeit [! Antwort] zu bekommen, ist 'fifty-fifty' : Ergebnisse einer Evaluation des Auskunftsdienstes (1998)
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Hoffmann, B.: Auswahlbibliographie zur Theorie und Praxis des Auskunftsdienstes (1978)
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Handley, D.: ¬Die Praxis des Auskunftsdienstes in englischen Bibliotheken (1973)
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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