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Oberg, L.R.: Rethinking reference : smashing icons at Berkeley (1993)
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Stoecker, N.K.; Alford, D.L.: From catalog to Web : desktop access to Sandia technical reports (1998)
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Weilenmann, A.-K.: Informationsdienstleistungen für virtuelle Universitäten (2000)
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Bondarenko, O.; Janssen, R.: Connecting visual cues to semantic judgments in the context of the office environment (2009)
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Armstrong, J.: Knowledge-based systems for users : enhancing the productivity of help desks (1992)
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