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Benefiel, C.R.; Miller, J.P.; Ramirez, D.: Baseline subject competencies for the academic reference desk (1997)
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Shachaf, P.: ¬The paradox of expertise : is the Wikipedia Reference Desk as good as your library? (2009)
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Rupp-Serrano, K.; Buchanen, N.: Using presentation software for computerised instruction (1992)
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Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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Kenney, A.R.; McGovern, N.Y.; Martinez, I.T.; Heidig, L.J.: Google meets eBay : what academic librarians can learn from alternative information providers (2003)
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