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Ulrich, P.S.: ¬Die Antwort ist irgendwo da draußen... : Kooperative Auskunft mit der Mailing-Liste 'Stumper-L' - Arbeitsweise und Erfahrungen (1997)
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Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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Ulrich, O.: Welches Wissen braucht die Zukunft? : Oder: Wie Kunst der Wissenschaft neue Perspektiven des Wissens öffnen kann (2000)
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Ulrich, P.S.: It works : Die Arbeit des Collaborative Digital Reference Service (CDRS) (2002)
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Ulrich, P.S.: Einsatz und Erfahrungen mit QuestionPoint in der Zentral- und Landesbibliothek Berlin (2004)
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Nau, A.-C.: Begutachtungen zur Belletristik im ekz-Informationsdienst : Funktion und Qualität (2007)
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Rösch, H.: Informationsdienst in Bibliotheken - das hat uns gerade noch gefehlt! : Gedanken zur Aktualität eines alten Hutes (1998)
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Brandorff, G.: AI@din weiß alles : Drei Jahre erfolgreicher Informationsdienst der niederländischen Bibliotheken (2005)
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Öffentliche Bibliotheken und regionale Verbundsysteme : Ergebnisse und Materialsammlung (1996)
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Untiedt, F.; Büning, P.: Passive Verbundteilnahme Öffentlicher Bibliotheken : Projektergebnisse (1996)
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