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Ensor, P.: User characteristics of keyword searching in an OPAC (1992)
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Dalrymple, P.W.; Zweizig, D.L.: Users' experience of information retrieval systems : an exploration of the relationship between search experience and affective measures (1992)
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Massey-Burzio, V.: From the other side of the reference desk : a focus group study (1998)
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Rupp-Serrano, K.; Buchanen, N.: Using presentation software for computerised instruction (1992)
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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