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Morgan, E.L.: Creating user-friendly electronic information systems (1997)
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Thorne, R.; Whitlatch, J.B.: Patron online catalog success (1994)
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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992)
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Kenny, R.F.; Schroeder, E.: ¬An evaluation of a training and assistance program for the CD-ROM databases : reflections on the process (1992)
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Foster, W.: Information retrieval : towards the multimedia network (1993)
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