Document (#4269)

Author

Broadbent, M.

Title

Demonstrating information service value to your organization

Source

Online information 92. Proc. of the 16th Int. Online Information Meeting, London, 8-10.12.1992. Ed. by David I. Raitt

Imprint

Oxford : Learned Information Ltd.

Year

1992

Pages

S.65-83

Abstract

Information service managers require a clear understanding of the range of outcomes and benefits which are important to both senior management and users in their organizations. Outlines 2 practical evaluation approaches which bridge the gap between those used by senior managers and those which informations service managers are comfortable. The first approach, Priority and Performance Evaluation, builds on Critical Success Factor methodology. This is complimented by a form of cost benefit analysis applied to online and current awareness services. Concludes with a series of questions which focus on effective information service management

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