Document (#40753)

Author

Unkel, J.
Haas, A.

Title

¬The effects of credibility cues on the selection of search engine results

Source

Journal of the Association for Information Science and Technology. 68(2017) no.8, S.1850-1862

Year

2017

Abstract

Web search engines act as gatekeepers when people search for information online. Research has shown that search engine users seem to trust the search engines' ranking uncritically and mostly select top-ranked results. This study further examines search engine users' selection behavior. Drawing from the credibility and information research literature, we test whether the presence or absence of certain credibility cues influences the selection probability of search engine results. In an observational study, participants (N?=?247) completed two information research tasks on preset search engine results pages, on which three credibility cues (source reputation, message neutrality, and social recommendations) as well as the search result ranking were systematically varied. The results of our study confirm the significance of the ranking. Of the three credibility cues, only reputation had an additional effect on selection probabilities. Personal characteristics (prior knowledge about the researched issues, search engine usage patterns, etc.) did not influence the preference for search results linked with certain credibility cues. These findings are discussed in light of situational and contextual characteristics (e.g., involvement, low-cost scenarios).

Content

Vgl.: http://onlinelibrary.wiley.com/doi/10.1002/asi.23820/full.

Footnote

This research was supported by the LMUexcellent Junior Researcher Fund. The authors would like to thank Nora Denner, Lena Storck, and especially Ramona Berger for their assistance with experiment supervision and coding, and the reviewers for their valuable suggestions.

Theme

Suchmaschinen
Benutzerstudien

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