Document (#40575)

Author

Li, X.
Cox, A.
Ford, N.
Creaser, C.
Fry, J.
Willett, P.

Title

Knowledge construction by users : a content analysis framework and a knowledge construction process model for virtual product user communities

Source

Journal of documentation. 73(2017) no.2, S.284-304

Year

2017

Abstract

Purpose The purpose of this paper is to develop a content analysis framework and from that derive a process model of knowledge construction in the context of virtual product user communities, organization sponsored online forums where product users collaboratively construct knowledge to solve their technical problems. Design/methodology/approach The study is based on a deductive and qualitative content analysis of discussion threads about solving technical problems selected from a series of virtual product user communities. Data are complemented with thematic analysis of interviews with forum members. Findings The research develops a content analysis framework for knowledge construction. It is based on a combination of existing codes derived from frameworks developed for computer-supported collaborative learning and new categories identified from the data. Analysis using this framework allows the authors to propose a knowledge construction process model showing how these elements are organized around a typical "trial and error" knowledge construction strategy. Practical implications The research makes suggestions about organizations' management of knowledge activities in virtual product user communities, including moderators' roles in facilitation. Originality/value The paper outlines a new framework for analysing knowledge activities where there is a low level of critical thinking and a model of knowledge construction by trial and error. The new framework and model can be applied in other similar contexts.

Content

Vgl.: http://www.emeraldinsight.com/doi/full/10.1108/JD-05-2016-0060.

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5. Scott, J.E.: Organizational knowledge and the Intranet (2002) 0.16

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