Document (#39269)

Author

Bullard, J.
Howison, J.

Title

Learning from Elitist Jerks : creating high-quality knowledge resources from ongoing conversations

Source

Journal of the Association for Information Science and Technology. 66(2015) no.11, S.2267-2276

Year

2015

Abstract

Online-community management is commonly presented as the facilitation of conversation and contributions, especially converting readers to contributors. However, the goal of many discussion communities is to produce a high-quality knowledge resource, whether to improve external task performance or to increase reputation and site traffic. What do moderation practices look like when the community is focused on the creation of a useable knowledge resource rather than facilitating an inclusive conversation? Under what conditions is this style of moderation likely to be successful? We present a case study from online gaming-Elitist Jerks-in which aggressive moderation is used to transform a conversational medium into a high-quality knowledge resource, using the strategy of open censorship. We present a content analysis of moderator comments regarding censored messages. Our analysis revealed differences in types of contributor mistakes and the severity of moderator actions: infractions that interfered with both conversation and resource quality were punished harshly, whereas a set of infractions that supported conversation but undermined resource quality were more respectfully removed. We describe a set of conditions under which moderators should intervene in the conversion of conversation to knowledge resource rather than the conversion of lurkers to contributors.

Content

Vgl.: http://onlinelibrary.wiley.com/doi/10.1002/asi.23327/abstract.

Similar documents (author)

1. Bullard, J.: Curated Folksonomies : three implementations of structure through human judgment (2018) 5.94

   5.9401517 = sum of:
     5.9401517 = weight(author_txt:bullard in 2) [ClassicSimilarity], result of:
       5.9401517 = fieldWeight in 2, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.504243 = idf(docFreq=8, maxDocs=44421)
         0.625 = fieldNorm(doc=2)
   

2. Howison, J.; Bullard, J.: Software in the scientific literature : problems with seeing, finding, and using software mentioned in the biology literature (2016) 4.75

   4.7521214 = sum of:
     4.7521214 = weight(author_txt:bullard in 4086) [ClassicSimilarity], result of:
       4.7521214 = fieldWeight in 4086, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.504243 = idf(docFreq=8, maxDocs=44421)
         0.5 = fieldNorm(doc=4086)
   

3. Oudenaar, H.; Bullard, J.: NOT A BOOK : goodreads and the risks of social cataloging with insufficient direction (2024) 4.75

   4.7521214 = sum of:
     4.7521214 = weight(author_txt:bullard in 2158) [ClassicSimilarity], result of:
       4.7521214 = fieldWeight in 2158, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.504243 = idf(docFreq=8, maxDocs=44421)
         0.5 = fieldNorm(doc=2158)
   

4. Bullard, J.; Burns, C.S.; VanScoy, A.: Warrant as a means to study classification system design (2017) 3.56

   3.5640912 = sum of:
     3.5640912 = weight(author_txt:bullard in 4360) [ClassicSimilarity], result of:
       3.5640912 = fieldWeight in 4360, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.504243 = idf(docFreq=8, maxDocs=44421)
         0.375 = fieldNorm(doc=4360)
   

5. Bullard, J.; Dierking, A.; Grundner, A.: Centring LGBT2QIA+ subjects in knowledge organization systems (2020) 3.56

   3.5640912 = sum of:
     3.5640912 = weight(author_txt:bullard in 996) [ClassicSimilarity], result of:
       3.5640912 = fieldWeight in 996, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.504243 = idf(docFreq=8, maxDocs=44421)
         0.375 = fieldNorm(doc=996)
   

Similar documents (content)

1. Shahzad, K.; De Sisto, M.; Ul-Durar, S.; Liu, W.: How technological knowledge management capability compliments knowledge-intensive human resource management practices to enhance team outcomes : a moderated mediation analysis (2024) 0.11

   0.11332964 = sum of:
     0.11332964 = product of:
       0.5666482 = sum of:
         0.02329696 = weight(abstract_txt:present in 2271) [ClassicSimilarity], result of:
           0.02329696 = score(doc=2271,freq=1.0), product of:
             0.068617806 = queryWeight, product of:
               1.0471531 = boost
               4.3458266 = idf(docFreq=1564, maxDocs=44421)
               0.015078364 = queryNorm
             0.3395177 = fieldWeight in 2271, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3458266 = idf(docFreq=1564, maxDocs=44421)
               0.078125 = fieldNorm(doc=2271)
         0.068059295 = weight(abstract_txt:conditions in 2271) [ClassicSimilarity], result of:
           0.068059295 = score(doc=2271,freq=1.0), product of:
             0.14022613 = queryWeight, product of:
               1.4969463 = boost
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.015078364 = queryNorm
             0.4853539 = fieldWeight in 2271, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2125297 = idf(docFreq=241, maxDocs=44421)
               0.078125 = fieldNorm(doc=2271)
         0.08373973 = weight(abstract_txt:knowledge in 2271) [ClassicSimilarity], result of:
           0.08373973 = score(doc=2271,freq=7.0), product of:
             0.114236705 = queryWeight, product of:
               2.1363118 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.015078364 = queryNorm
             0.73303694 = fieldWeight in 2271, product of:
               2.6457512 = tf(freq=7.0), with freq of:
                 7.0 = termFreq=7.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.078125 = fieldNorm(doc=2271)
         0.28591937 = weight(abstract_txt:moderation in 2271) [ClassicSimilarity], result of:
           0.28591937 = score(doc=2271,freq=1.0), product of:
             0.4179235 = queryWeight, product of:
               3.1650882 = boost
               8.757029 = idf(docFreq=18, maxDocs=44421)
               0.015078364 = queryNorm
             0.6841428 = fieldWeight in 2271, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.757029 = idf(docFreq=18, maxDocs=44421)
               0.078125 = fieldNorm(doc=2271)
         0.10563285 = weight(abstract_txt:resource in 2271) [ClassicSimilarity], result of:
           0.10563285 = score(doc=2271,freq=1.0), product of:
             0.27110887 = queryWeight, product of:
               3.6051576 = boost
               4.987297 = idf(docFreq=823, maxDocs=44421)
               0.015078364 = queryNorm
             0.38963258 = fieldWeight in 2271, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.987297 = idf(docFreq=823, maxDocs=44421)
               0.078125 = fieldNorm(doc=2271)
       0.2 = coord(5/25)
   

2. Ford, N.: "Conversational" information systems : Extending educational informatics support for the web-based learner (2005) 0.09

   0.087977454 = sum of:
     0.087977454 = product of:
       0.5498591 = sum of:
         0.08434136 = weight(abstract_txt:conversational in 5397) [ClassicSimilarity], result of:
           0.08434136 = score(doc=5397,freq=3.0), product of:
             0.1251545 = queryWeight, product of:
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.015078364 = queryNorm
             0.673898 = fieldWeight in 5397, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.046875 = fieldNorm(doc=5397)
         0.013612445 = weight(abstract_txt:what in 5397) [ClassicSimilarity], result of:
           0.013612445 = score(doc=5397,freq=1.0), product of:
             0.067415625 = queryWeight, product of:
               1.0379395 = boost
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.015078364 = queryNorm
             0.20191826 = fieldWeight in 5397, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.046875 = fieldNorm(doc=5397)
         0.032892313 = weight(abstract_txt:knowledge in 5397) [ClassicSimilarity], result of:
           0.032892313 = score(doc=5397,freq=3.0), product of:
             0.114236705 = queryWeight, product of:
               2.1363118 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.015078364 = queryNorm
             0.2879312 = fieldWeight in 5397, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.046875 = fieldNorm(doc=5397)
         0.419013 = weight(abstract_txt:conversation in 5397) [ClassicSimilarity], result of:
           0.419013 = score(doc=5397,freq=4.0), product of:
             0.56612825 = queryWeight, product of:
               4.755752 = boost
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.015078364 = queryNorm
             0.74013793 = fieldWeight in 5397, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.046875 = fieldNorm(doc=5397)
       0.16 = coord(4/25)
   

3. Fetzer, A.: Validity claims : assigning contextual information (1999) 0.08

   0.08055131 = sum of:
     0.08055131 = product of:
       0.5034457 = sum of:
         0.064926006 = weight(abstract_txt:conversational in 1275) [ClassicSimilarity], result of:
           0.064926006 = score(doc=1275,freq=1.0), product of:
             0.1251545 = queryWeight, product of:
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.015078364 = queryNorm
             0.5187669 = fieldWeight in 1275, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               8.30027 = idf(docFreq=29, maxDocs=44421)
               0.0625 = fieldNorm(doc=1275)
         0.018149927 = weight(abstract_txt:what in 1275) [ClassicSimilarity], result of:
           0.018149927 = score(doc=1275,freq=1.0), product of:
             0.067415625 = queryWeight, product of:
               1.0379395 = boost
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.015078364 = queryNorm
             0.26922435 = fieldWeight in 1275, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.0625 = fieldNorm(doc=1275)
         0.025320513 = weight(abstract_txt:knowledge in 1275) [ClassicSimilarity], result of:
           0.025320513 = score(doc=1275,freq=1.0), product of:
             0.114236705 = queryWeight, product of:
               2.1363118 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.015078364 = queryNorm
             0.22164954 = fieldWeight in 1275, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.0625 = fieldNorm(doc=1275)
         0.39504924 = weight(abstract_txt:conversation in 1275) [ClassicSimilarity], result of:
           0.39504924 = score(doc=1275,freq=2.0), product of:
             0.56612825 = queryWeight, product of:
               4.755752 = boost
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.015078364 = queryNorm
             0.69780874 = fieldWeight in 1275, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.0625 = fieldNorm(doc=1275)
       0.16 = coord(4/25)
   

4. Assem, M. van; Gangemi, A.; Schreiber, G.: Conversion of WordNet to a standard RDF/OWL representation (2006) 0.08

   0.075280085 = sum of:
     0.075280085 = product of:
       0.3764004 = sum of:
         0.030543698 = weight(abstract_txt:community in 641) [ClassicSimilarity], result of:
           0.030543698 = score(doc=641,freq=1.0), product of:
             0.0821962 = queryWeight, product of:
               1.1460872 = boost
               4.7564163 = idf(docFreq=1037, maxDocs=44421)
               0.015078364 = queryNorm
             0.37159503 = fieldWeight in 641, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.7564163 = idf(docFreq=1037, maxDocs=44421)
               0.078125 = fieldNorm(doc=641)
         0.120550185 = weight(abstract_txt:conversion in 641) [ClassicSimilarity], result of:
           0.120550185 = score(doc=641,freq=3.0), product of:
             0.14233406 = queryWeight, product of:
               1.5081557 = boost
               6.25905 = idf(docFreq=230, maxDocs=44421)
               0.015078364 = queryNorm
             0.8469525 = fieldWeight in 641, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               6.25905 = idf(docFreq=230, maxDocs=44421)
               0.078125 = fieldNorm(doc=641)
         0.04858189 = weight(abstract_txt:high in 641) [ClassicSimilarity], result of:
           0.04858189 = score(doc=641,freq=1.0), product of:
             0.12820865 = queryWeight, product of:
               1.7530571 = boost
               4.8502827 = idf(docFreq=944, maxDocs=44421)
               0.015078364 = queryNorm
             0.37892833 = fieldWeight in 641, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.8502827 = idf(docFreq=944, maxDocs=44421)
               0.078125 = fieldNorm(doc=641)
         0.07109179 = weight(abstract_txt:quality in 641) [ClassicSimilarity], result of:
           0.07109179 = score(doc=641,freq=1.0), product of:
             0.1959282 = queryWeight, product of:
               2.7977586 = boost
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.015078364 = queryNorm
             0.36284614 = fieldWeight in 641, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.6444306 = idf(docFreq=1160, maxDocs=44421)
               0.078125 = fieldNorm(doc=641)
         0.10563285 = weight(abstract_txt:resource in 641) [ClassicSimilarity], result of:
           0.10563285 = score(doc=641,freq=1.0), product of:
             0.27110887 = queryWeight, product of:
               3.6051576 = boost
               4.987297 = idf(docFreq=823, maxDocs=44421)
               0.015078364 = queryNorm
             0.38963258 = fieldWeight in 641, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.987297 = idf(docFreq=823, maxDocs=44421)
               0.078125 = fieldNorm(doc=641)
       0.2 = coord(5/25)
   

5. Christensen, F.S.: Power and the production of truth in the sciences (2000) 0.07

   0.07049688 = sum of:
     0.07049688 = product of:
       0.3524844 = sum of:
         0.015881186 = weight(abstract_txt:what in 1101) [ClassicSimilarity], result of:
           0.015881186 = score(doc=1101,freq=1.0), product of:
             0.067415625 = queryWeight, product of:
               1.0379395 = boost
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.015078364 = queryNorm
             0.2355713 = fieldWeight in 1101, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.0546875 = fieldNorm(doc=1101)
         0.021380588 = weight(abstract_txt:community in 1101) [ClassicSimilarity], result of:
           0.021380588 = score(doc=1101,freq=1.0), product of:
             0.0821962 = queryWeight, product of:
               1.1460872 = boost
               4.7564163 = idf(docFreq=1037, maxDocs=44421)
               0.015078364 = queryNorm
             0.26011652 = fieldWeight in 1101, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.7564163 = idf(docFreq=1037, maxDocs=44421)
               0.0546875 = fieldNorm(doc=1101)
         0.026487485 = weight(abstract_txt:rather in 1101) [ClassicSimilarity], result of:
           0.026487485 = score(doc=1101,freq=1.0), product of:
             0.094812535 = queryWeight, product of:
               1.2309053 = boost
               5.108423 = idf(docFreq=729, maxDocs=44421)
               0.015078364 = queryNorm
             0.2793669 = fieldWeight in 1101, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.108423 = idf(docFreq=729, maxDocs=44421)
               0.0546875 = fieldNorm(doc=1101)
         0.044310898 = weight(abstract_txt:knowledge in 1101) [ClassicSimilarity], result of:
           0.044310898 = score(doc=1101,freq=4.0), product of:
             0.114236705 = queryWeight, product of:
               2.1363118 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.015078364 = queryNorm
             0.3878867 = fieldWeight in 1101, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.0546875 = fieldNorm(doc=1101)
         0.24442425 = weight(abstract_txt:conversation in 1101) [ClassicSimilarity], result of:
           0.24442425 = score(doc=1101,freq=1.0), product of:
             0.56612825 = queryWeight, product of:
               4.755752 = boost
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.015078364 = queryNorm
             0.43174714 = fieldWeight in 1101, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.894805 = idf(docFreq=44, maxDocs=44421)
               0.0546875 = fieldNorm(doc=1101)
       0.2 = coord(5/25)