Document (#38347)

Author
Du, J.T.
Title
¬The information journey of marketing professionals : incorporating work task-driven information seeking, information judgments, information use, and information sharing
Source
Journal of the Association for Information Science and Technology. 65(2014) no.9, S.1850-1869
Year
2014
Abstract
Marketing professionals' work activities are heavily reliant on access to and the use of large amounts of quality information. This study aims to examine the information journey experienced by marketing professionals, including task-driven information seeking, information judgments, information use, and information sharing, from a more contextualized and holistic viewpoint. The information journey presents a more comprehensive picture of user-information interaction than is usually offered in the literature. Using a diary method and post-diary in-depth interviews, data consisting of 1,198 diary entries relating to 101 real work tasks were collected over a period of 5 work days. The data were used to ascertain characteristics of the stages of marketing professionals' information journeys as well as the relationships between them. Five stages of the information journey, including determining the need for work task-generated information, seeking such information, judging and evaluating the information found, making sense of and using the obtained information, and sharing the obtained or assembled information, were identified. The information journey also encompassed types of gaps and gap-bridge techniques that occurred during information seeking and use. Based on the empirical findings, an information journey model was developed. The implications for information systems design solutions that enable different stages of the information journey to be linked together are also discussed.

Similar documents (content)

  1. Mills, J.; Lodge, D.: Affect, emotional intelligence and librarian-user interaction (2006) 0.10 
    0.103958026 = sum of:
  0.103958026 = product of:
    0.37127867 = sum of:
      0.012894579 = weight(abstract_txt:including in 625) [ClassicSimilarity], result of:
        0.012894579 = score(doc=625,freq=1.0), product of:
          0.054176815 = queryWeight, product of:
            1.2375631 = boost
            4.352168 = idf(docFreq=1547, maxDocs=44218)
            0.0100586675 = queryNorm
          0.23800918 = fieldWeight in 625, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.352168 = idf(docFreq=1547, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.0115985125 = weight(abstract_txt:were in 625) [ClassicSimilarity], result of:
        0.0115985125 = score(doc=625,freq=1.0), product of:
          0.05778839 = queryWeight, product of:
            1.5654044 = boost
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.0100586675 = queryNorm
          0.20070662 = fieldWeight in 625, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.021362865 = weight(abstract_txt:work in 625) [ClassicSimilarity], result of:
        0.021362865 = score(doc=625,freq=1.0), product of:
          0.10295047 = queryWeight, product of:
            2.6973965 = boost
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.0100586675 = queryNorm
          0.20750624 = fieldWeight in 625, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.05835113 = weight(abstract_txt:seeking in 625) [ClassicSimilarity], result of:
        0.05835113 = score(doc=625,freq=2.0), product of:
          0.14822046 = queryWeight, product of:
            2.8948743 = boost
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0100586675 = queryNorm
          0.39367795 = fieldWeight in 625, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.08610633 = weight(abstract_txt:professionals in 625) [ClassicSimilarity], result of:
        0.08610633 = score(doc=625,freq=3.0), product of:
          0.1678295 = queryWeight, product of:
            3.0804188 = boost
            5.4164915 = idf(docFreq=533, maxDocs=44218)
            0.0100586675 = queryNorm
          0.51305836 = fieldWeight in 625, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            5.4164915 = idf(docFreq=533, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.09323372 = weight(abstract_txt:marketing in 625) [ClassicSimilarity], result of:
        0.09323372 = score(doc=625,freq=1.0), product of:
          0.25523135 = queryWeight, product of:
            3.7987669 = boost
            6.6796074 = idf(docFreq=150, maxDocs=44218)
            0.0100586675 = queryNorm
          0.36529103 = fieldWeight in 625, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.6796074 = idf(docFreq=150, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
      0.08773153 = weight(abstract_txt:information in 625) [ClassicSimilarity], result of:
        0.08773153 = score(doc=625,freq=10.0), product of:
          0.2095475 = queryWeight, product of:
            8.605119 = boost
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0100586675 = queryNorm
          0.41867134 = fieldWeight in 625, product of:
            3.1622777 = tf(freq=10.0), with freq of:
              10.0 = termFreq=10.0
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0546875 = fieldNorm(doc=625)
    0.28 = coord(7/25)
  2. Lee, S.-S.; Theng, Y.-L.; Goh, D.H.-L.: Creative information seeking : Part I: a conceptual framework (2005) 0.10 
    0.103129186 = sum of:
  0.103129186 = product of:
    0.5156459 = sum of:
      0.028698875 = weight(abstract_txt:were in 4891) [ClassicSimilarity], result of:
        0.028698875 = score(doc=4891,freq=3.0), product of:
          0.05778839 = queryWeight, product of:
            1.5654044 = boost
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.0100586675 = queryNorm
          0.49662006 = fieldWeight in 4891, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.078125 = fieldNorm(doc=4891)
      0.03970752 = weight(abstract_txt:task in 4891) [ClassicSimilarity], result of:
        0.03970752 = score(doc=4891,freq=1.0), product of:
          0.10348711 = queryWeight, product of:
            2.094833 = boost
            4.9112997 = idf(docFreq=884, maxDocs=44218)
            0.0100586675 = queryNorm
          0.3836953 = fieldWeight in 4891, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.9112997 = idf(docFreq=884, maxDocs=44218)
            0.078125 = fieldNorm(doc=4891)
      0.14507814 = weight(abstract_txt:stages in 4891) [ClassicSimilarity], result of:
        0.14507814 = score(doc=4891,freq=3.0), product of:
          0.17021534 = queryWeight, product of:
            2.686616 = boost
            6.2987247 = idf(docFreq=220, maxDocs=44218)
            0.0100586675 = queryNorm
          0.85232115 = fieldWeight in 4891, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            6.2987247 = idf(docFreq=220, maxDocs=44218)
            0.078125 = fieldNorm(doc=4891)
      0.17683063 = weight(abstract_txt:seeking in 4891) [ClassicSimilarity], result of:
        0.17683063 = score(doc=4891,freq=9.0), product of:
          0.14822046 = queryWeight, product of:
            2.8948743 = boost
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0100586675 = queryNorm
          1.1930244 = fieldWeight in 4891, product of:
            3.0 = tf(freq=9.0), with freq of:
              9.0 = termFreq=9.0
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.078125 = fieldNorm(doc=4891)
      0.12533076 = weight(abstract_txt:information in 4891) [ClassicSimilarity], result of:
        0.12533076 = score(doc=4891,freq=10.0), product of:
          0.2095475 = queryWeight, product of:
            8.605119 = boost
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0100586675 = queryNorm
          0.5981019 = fieldWeight in 4891, product of:
            3.1622777 = tf(freq=10.0), with freq of:
              10.0 = termFreq=10.0
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.078125 = fieldNorm(doc=4891)
    0.2 = coord(5/25)
  3. Beghtol, C.: Knowledge representation and organization in the ITER project : A Web-based digital library for scholars of the middle ages and renaissance (http://iter.utoronto.ca) (2001) 0.10 
    0.10260624 = sum of:
  0.10260624 = product of:
    0.641289 = sum of:
      0.023432532 = weight(abstract_txt:were in 638) [ClassicSimilarity], result of:
        0.023432532 = score(doc=638,freq=2.0), product of:
          0.05778839 = queryWeight, product of:
            1.5654044 = boost
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.0100586675 = queryNorm
          0.40548858 = fieldWeight in 638, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.6700637 = idf(docFreq=3061, maxDocs=44218)
            0.078125 = fieldNorm(doc=638)
      0.07101931 = weight(abstract_txt:professionals in 638) [ClassicSimilarity], result of:
        0.07101931 = score(doc=638,freq=1.0), product of:
          0.1678295 = queryWeight, product of:
            3.0804188 = boost
            5.4164915 = idf(docFreq=533, maxDocs=44218)
            0.0100586675 = queryNorm
          0.4231634 = fieldWeight in 638, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.4164915 = idf(docFreq=533, maxDocs=44218)
            0.078125 = fieldNorm(doc=638)
      0.4907875 = weight(abstract_txt:journey in 638) [ClassicSimilarity], result of:
        0.4907875 = score(doc=638,freq=1.0), product of:
          0.73376846 = queryWeight, product of:
            8.5206785 = boost
            8.561393 = idf(docFreq=22, maxDocs=44218)
            0.0100586675 = queryNorm
          0.6688588 = fieldWeight in 638, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.561393 = idf(docFreq=22, maxDocs=44218)
            0.078125 = fieldNorm(doc=638)
      0.05604962 = weight(abstract_txt:information in 638) [ClassicSimilarity], result of:
        0.05604962 = score(doc=638,freq=2.0), product of:
          0.2095475 = queryWeight, product of:
            8.605119 = boost
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0100586675 = queryNorm
          0.2674793 = fieldWeight in 638, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.078125 = fieldNorm(doc=638)
    0.16 = coord(4/25)
  4. Attfield, S.; Dowell, J.: Information seeking and use by newspaper journalists (2003) 0.10 
    0.09821678 = sum of:
  0.09821678 = product of:
    0.40923658 = sum of:
      0.018420829 = weight(abstract_txt:including in 4456) [ClassicSimilarity], result of:
        0.018420829 = score(doc=4456,freq=1.0), product of:
          0.054176815 = queryWeight, product of:
            1.2375631 = boost
            4.352168 = idf(docFreq=1547, maxDocs=44218)
            0.0100586675 = queryNorm
          0.34001315 = fieldWeight in 4456, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.352168 = idf(docFreq=1547, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
      0.07317989 = weight(abstract_txt:judgments in 4456) [ClassicSimilarity], result of:
        0.07317989 = score(doc=4456,freq=1.0), product of:
          0.13589449 = queryWeight, product of:
            1.9600247 = boost
            6.892866 = idf(docFreq=121, maxDocs=44218)
            0.0100586675 = queryNorm
          0.5385052 = fieldWeight in 4456, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.892866 = idf(docFreq=121, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
      0.0837609 = weight(abstract_txt:stages in 4456) [ClassicSimilarity], result of:
        0.0837609 = score(doc=4456,freq=1.0), product of:
          0.17021534 = queryWeight, product of:
            2.686616 = boost
            6.2987247 = idf(docFreq=220, maxDocs=44218)
            0.0100586675 = queryNorm
          0.49208787 = fieldWeight in 4456, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.2987247 = idf(docFreq=220, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
      0.0431595 = weight(abstract_txt:work in 4456) [ClassicSimilarity], result of:
        0.0431595 = score(doc=4456,freq=2.0), product of:
          0.10295047 = queryWeight, product of:
            2.6973965 = boost
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.0100586675 = queryNorm
          0.41922587 = fieldWeight in 4456, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
      0.10209321 = weight(abstract_txt:seeking in 4456) [ClassicSimilarity], result of:
        0.10209321 = score(doc=4456,freq=3.0), product of:
          0.14822046 = queryWeight, product of:
            2.8948743 = boost
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0100586675 = queryNorm
          0.68879294 = fieldWeight in 4456, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
      0.088622235 = weight(abstract_txt:information in 4456) [ClassicSimilarity], result of:
        0.088622235 = score(doc=4456,freq=5.0), product of:
          0.2095475 = queryWeight, product of:
            8.605119 = boost
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0100586675 = queryNorm
          0.42292193 = fieldWeight in 4456, product of:
            2.236068 = tf(freq=5.0), with freq of:
              5.0 = termFreq=5.0
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.078125 = fieldNorm(doc=4456)
    0.24 = coord(6/25)
  5. Makri, S.; Warwick, C.: Information for inspiration : understanding architects' information seeking and use behaviors to inform design (2010) 0.10 
    0.09797334 = sum of:
  0.09797334 = product of:
    0.34990478 = sum of:
      0.03109976 = weight(abstract_txt:heavily in 3979) [ClassicSimilarity], result of:
        0.03109976 = score(doc=3979,freq=1.0), product of:
          0.070747115 = queryWeight, product of:
            7.033448 = idf(docFreq=105, maxDocs=44218)
            0.0100586675 = queryNorm
          0.4395905 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.033448 = idf(docFreq=105, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.069873296 = weight(abstract_txt:reliant in 3979) [ClassicSimilarity], result of:
        0.069873296 = score(doc=3979,freq=1.0), product of:
          0.121360734 = queryWeight, product of:
            1.3097389 = boost
            9.211981 = idf(docFreq=11, maxDocs=44218)
            0.0100586675 = queryNorm
          0.5757488 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.211981 = idf(docFreq=11, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.031766012 = weight(abstract_txt:task in 3979) [ClassicSimilarity], result of:
        0.031766012 = score(doc=3979,freq=1.0), product of:
          0.10348711 = queryWeight, product of:
            2.094833 = boost
            4.9112997 = idf(docFreq=884, maxDocs=44218)
            0.0100586675 = queryNorm
          0.30695623 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.9112997 = idf(docFreq=884, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.04533155 = weight(abstract_txt:sharing in 3979) [ClassicSimilarity], result of:
        0.04533155 = score(doc=3979,freq=1.0), product of:
          0.13117312 = queryWeight, product of:
            2.358461 = boost
            5.529371 = idf(docFreq=476, maxDocs=44218)
            0.0100586675 = queryNorm
          0.34558567 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.529371 = idf(docFreq=476, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.024414701 = weight(abstract_txt:work in 3979) [ClassicSimilarity], result of:
        0.024414701 = score(doc=3979,freq=1.0), product of:
          0.10295047 = queryWeight, product of:
            2.6973965 = boost
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.0100586675 = queryNorm
          0.23714998 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            3.7943997 = idf(docFreq=2703, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.047154833 = weight(abstract_txt:seeking in 3979) [ClassicSimilarity], result of:
        0.047154833 = score(doc=3979,freq=1.0), product of:
          0.14822046 = queryWeight, product of:
            2.8948743 = boost
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0100586675 = queryNorm
          0.31813982 = fieldWeight in 3979, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.090237 = idf(docFreq=739, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
      0.10026461 = weight(abstract_txt:information in 3979) [ClassicSimilarity], result of:
        0.10026461 = score(doc=3979,freq=10.0), product of:
          0.2095475 = queryWeight, product of:
            8.605119 = boost
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0100586675 = queryNorm
          0.47848153 = fieldWeight in 3979, product of:
            3.1622777 = tf(freq=10.0), with freq of:
              10.0 = termFreq=10.0
            2.4209464 = idf(docFreq=10677, maxDocs=44218)
            0.0625 = fieldNorm(doc=3979)
    0.28 = coord(7/25)