Document (#37966)

Author

Huvila, I.

Title

How a museum knows? : Structures, work roles, and infrastructures of information work

Source

Journal of the American Society for Information Science and Technology. 64(2013) no.7, S.1375-1387

Year

2013

Abstract

Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.

Area

Museen

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