Document (#35820)

Author

Kuhlthau, C.C.

Title

Information search process (ISP) model

Source

Encyclopedia of library and information sciences. 3rd ed. Ed.: M.J. Bates

Imprint

London : Taylor & Francis

Year

2009

Pages

S.xx-xx

Abstract

The information search process (ISP) is a six-stage model of the users' holistic experience in the process of information seeking. The ISP model, based on two decades of empirical research, identifies three realms of experience: the affective (feelings), the cognitive (thoughts), and the physical (actions) common to each stage. These studies were among the first to investigate the affective aspects or the feelings of a person in the process of information seeking along with the cognitive and physical aspects. Central to the ISP is the notion that uncertainty, both affective and cognitive, increases and decreases in the process of information seeking. A principle of uncertainty for information seeking is proposed that states that information commonly increases uncertainty in the early stages of the search process. Increased uncertainty indicates a zone of intervention for intermediaries and system designers.

Footnote

Vgl.: http://www.tandfonline.com/doi/book/10.1081/E-ELIS3.

Theme

Informationsdienstleistungen
Suchtaktik

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4. Wilson, T.D.; Ford, N.; Ellis, D.; Foster, A.; Spink, A.: Information seeking and mediated searching : Part 2: uncertainty and Its correlates (2002) 0.37

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5. Watanabe, T.: ¬A new tide in the user studies : focusing on C.C. Kuhlthau's cognitive user model (1997) 0.35

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