Document (#35408)

Author

Schönauer, S.

Title

Wissensmanagement im Fokus kommunikativer Prozesse

Source

eine kritische Analyse im Kontext neuer Informations- und Kommunikationstechnologien

Imprint

Salzburg : Universität / Geisteswissenschaftlichen Fakultät

Year

2003

Pages

161 S

Abstract

Der Untersuchungsgegenstand dieser Arbeit umfasst sowohl die theoretischen Konzepte zum Management von Wissen, als auch die Möglichkeit der Integration neuer Informations- und Kommunikationstechnologien in den Prozess des Wissensmanagements. Da eine kritische Betrachtung von Wissensmanagementkonzepten ohne der grundsätzlichen Darstellung des ökonomischen Umfeldes, sowie der Klärung der Frage, welche Faktoren die Entstehung von Wissen beeinflussen nicht möglich ist, werden im Rahmen dieser Arbeit auch diese Aspekte betrachtet. In Bezug auf die Integration neuer Informations- und Kommunikationstechnologien müssen neben den grundsätzlichen Charakteristika dieser Technologien auch die Bedeutung von Kommunikation und Information im Kontext des ökonomischen Systems, als auch im Kontext von Wissen untersucht werden. Aus der grundsätzlichen Darstellung der Zusammenhänge von Kommunikation und Wissen und der Bedeutung von Wissen für die Wirtschaft lassen sich einige grundlegende Anforderungen an das Management von Wissen stellen, anhand derer das Wissensmanagement untersucht wird. Eine Analyse der Charakteristika neuer Informations- und Kommunikationstechnologien und der Bedeutung von Kommunikation für die Wissensgenerierung können Hinweise darauf geben, welche Wissensmanagementkonzepte dem Untersuchungsgegenstand Wissen gerecht werden und welche Relevanz neue Informations- und Kommunikationstechnologien im Kontext von Wissensmanagement haben.
Fragestellung: "Kann man Wissen wie eine Ressource behandeln und managen?" Diese Frage stellt bzw. sollte den Ausgangspunkt jedes Wissensmanagementkonzeptes darstellen und steht aus diesem Grund im Mittelpunkt dieser Arbeit. Anders formuliert könnte man sagen: "Ist der Begriff Wissensmanagement kontradiktorisch?" Stellen Wissensmanagementkonzepte nur einen neuen Managementtrend dar, der alte, wenig erfolgreiche Konzepte (Business Process Reengeneering, TQM, Lean Management, Kaizen) mit neuen Begriffen auffüllt? Was ist Wissen und welche Faktoren begünstigen die Entstehung und den Austausch von Wissen? Welche Bedeutung hat Kommunikation für die Entstehung von Wissen? Wenn Kommunikation einen entscheidenden Faktor für die Entstehung und den Austausch von Wissen hat, inwiefern können Informations- und Kommunikationstechnologien im Kontext von Wissensmanagement genutzt werden? Das sind die zentralen Fragen, die ich mir am Anfang und im Verlauf dieser Arbeit gestellt habe. Die Fragestellungen basieren auf sozialwissenschaftlichen Überlegungen, anhand derer das ökonomische Konzept Wissensmanagement untersucht wird. Nachdem Wissen ein soziales Konstrukt ist und die Transformation der knowledge-based economy vor allem von den neuen Informations- und Kommunikationstechnologien vorangetrieben und verstärkt wurde, erschien mir die Betrachtung des Managements von Wissen anhand dieser Fragestellungen für zielführend und an der Zeit.

Content

Diplomarbeit zur Erlangung des Magistergrades an der Geisteswissenschaftlichen Fakultät der Universität Salzburg; vgl.: http://sun.subnet.at:8060/netzkultur/artikel/Wissensmanagement.pdf.

Field

Kommunikationswissenschaften

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5. Degele, N.: Informiertes Wissen : Eine Wissenssoziologie der computerisierten Gesellschaft (2000) 0.23

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