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Park, J.-r.: Linguistic politeness and face-work in computer-mediated communication : part 1: a theoretical framework (2008)
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Park, J.-r.; Li, G.; Burger, A.: Opening and closing rituals of the virtual reference service of the Internet Public Library (2010)
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Radford, M.L.: Encountering virtual users : a qualitative investigation of interpersonal communication in chat reference (2006)
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Xie, I.; Joo, S.; Bennett-Kapusniak, R.: User involvement and system support in applying search tactics (2017)
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Fu, T.; Abbasi, A.; Chen, H.: ¬A hybrid approach to Web forum interactional coherence analysis (2008)
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