Document (#31100)

Author

Xu, Y.(C.)
Tan, C.Y.(B.)
Yang, L.

Title

Who will you ask? : an empirical study of interpersonal task information seeking

Source

Journal of the American Society for Information Science and Technology. 57(2006) no.12, S.1666-1677

Year

2006

Abstract

Information seeking behavior is an important form of human behavior. Past literature in information science and organizational studies has employed the cost-benefit framework to analyze seekers' information-source choice decision. Conflicting findings have been discovered with regard to the importance of source quality and source accessibility in seekers' choices. With a focus on interpersonal task information seeking, this study proposes a seeker-source-information need framework to understand the source choice decision. In this framework, task importance, as an attribute of information need, is introduced to moderate seekers' cost-benefit calculation. Our empirical study finds that in the context of interpersonal task information seeking, first, the least effort principle might not be adequate in explaining personal source choices; rather, a quality-driven perspective is more adequate, and cost factors are of much less importance. Second, the seeker-source relationship is not significant to source choices. Third, the nature of information need, especially task importance, can modify seekers' source choice decisions.

Theme

Informationsdienstleistungen

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5. Lu, L.; Yuan, U.: Shall I Google it or ask the competent villain down the hall? : the moderating role of information need in information source selection (2011) 0.22

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