Document (#30991)

Author
Schnurr, H.-P.
Title
Semantisches Ratgebersystem für die Roboterwartung
Source
Information - Wissenschaft und Praxis. 57(2006) H.6/7, S.373-377
Year
2006
Abstract
Das im Folgenden dargestellte Beispiel zeigt den Einsatz eines semantischen Ratgebersystems zur Unterstützung des Kundendienstes eines Roboterherstellers. Die Optimierung von Kundendiensteinsätzen ist für viele Hersteller von komplexen Investitionsgütern ein essentieller Prozess. Semantische Technologien können helfen, gezielt Erfahrungswissen von Servicetechnikern zu erfassen und dadurch die Fehlerdiagnose am Telefon durch Rückfragen vom System zu verbessern oder den Fehler ganz zu beseitigen, Servicetechniker einzuarbeiten, sie besser auf ihren Einsatz vorzubereiten und sie vor Ort bei der Lösung von Problemen zu unterstützen
Theme
Wissensrepräsentation

Similar documents (content)

  1. Angele, J.; Mönch, E.; Nierlich, A.; Rudat, H.; Schnurr, H.-P.: Anwendungen und Good Practices Semantischer Technologien (2006) 0.15 
    0.14979443 = sum of:
  0.14979443 = product of:
    0.6241435 = sum of:
      0.06934333 = weight(abstract_txt:unterstützung in 803) [ClassicSimilarity], result of:
        0.06934333 = score(doc=803,freq=1.0), product of:
          0.13469873 = queryWeight, product of:
            1.0063077 = boost
            6.58948 = idf(docFreq=165, maxDocs=44421)
            0.020313352 = queryNorm
          0.5148031 = fieldWeight in 803, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.58948 = idf(docFreq=165, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
      0.14347854 = weight(abstract_txt:semantischen in 803) [ClassicSimilarity], result of:
        0.14347854 = score(doc=803,freq=4.0), product of:
          0.13778387 = queryWeight, product of:
            1.0177667 = boost
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.020313352 = queryNorm
          1.0413305 = fieldWeight in 803, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
      0.071949854 = weight(abstract_txt:unterstützen in 803) [ClassicSimilarity], result of:
        0.071949854 = score(doc=803,freq=1.0), product of:
          0.13805337 = queryWeight, product of:
            1.0187615 = boost
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.020313352 = queryNorm
          0.5211742 = fieldWeight in 803, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
      0.110136434 = weight(abstract_txt:semantische in 803) [ClassicSimilarity], result of:
        0.110136434 = score(doc=803,freq=2.0), product of:
          0.14553621 = queryWeight, product of:
            1.0460069 = boost
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.020313352 = queryNorm
          0.7567631 = fieldWeight in 803, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
      0.06576053 = weight(abstract_txt:eines in 803) [ClassicSimilarity], result of:
        0.06576053 = score(doc=803,freq=2.0), product of:
          0.13001814 = queryWeight, product of:
            1.3981894 = boost
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.020313352 = queryNorm
          0.5057796 = fieldWeight in 803, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
      0.1634748 = weight(abstract_txt:einsatz in 803) [ClassicSimilarity], result of:
        0.1634748 = score(doc=803,freq=3.0), product of:
          0.20843175 = queryWeight, product of:
            1.7702963 = boost
            5.796106 = idf(docFreq=366, maxDocs=44421)
            0.020313352 = queryNorm
          0.78430855 = fieldWeight in 803, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            5.796106 = idf(docFreq=366, maxDocs=44421)
            0.078125 = fieldNorm(doc=803)
    0.24 = coord(6/25)
  2. Beßler, S.: Wissensrepräsentation musealer Bestände mittels semantischer Netze : Analyse und Annotation eines Teilbestands des Haus der Geschichte der BRD in Bonn (2010) 0.13 
    0.12511319 = sum of:
  0.12511319 = product of:
    0.52130497 = sum of:
      0.07173927 = weight(abstract_txt:semantischen in 24) [ClassicSimilarity], result of:
        0.07173927 = score(doc=24,freq=1.0), product of:
          0.13778387 = queryWeight, product of:
            1.0177667 = boost
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.020313352 = queryNorm
          0.5206652 = fieldWeight in 24, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
      0.10175246 = weight(abstract_txt:unterstützen in 24) [ClassicSimilarity], result of:
        0.10175246 = score(doc=24,freq=2.0), product of:
          0.13805337 = queryWeight, product of:
            1.0187615 = boost
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.020313352 = queryNorm
          0.7370516 = fieldWeight in 24, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
      0.110136434 = weight(abstract_txt:semantische in 24) [ClassicSimilarity], result of:
        0.110136434 = score(doc=24,freq=2.0), product of:
          0.14553621 = queryWeight, product of:
            1.0460069 = boost
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.020313352 = queryNorm
          0.7567631 = fieldWeight in 24, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
      0.084489815 = weight(abstract_txt:helfen in 24) [ClassicSimilarity], result of:
        0.084489815 = score(doc=24,freq=1.0), product of:
          0.15366088 = queryWeight, product of:
            1.0748075 = boost
            7.0380287 = idf(docFreq=105, maxDocs=44421)
            0.020313352 = queryNorm
          0.549846 = fieldWeight in 24, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.0380287 = idf(docFreq=105, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
      0.10668727 = weight(abstract_txt:erfassen in 24) [ClassicSimilarity], result of:
        0.10668727 = score(doc=24,freq=1.0), product of:
          0.17951559 = queryWeight, product of:
            1.1617163 = boost
            7.607123 = idf(docFreq=59, maxDocs=44421)
            0.020313352 = queryNorm
          0.59430647 = fieldWeight in 24, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.607123 = idf(docFreq=59, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
      0.04649972 = weight(abstract_txt:eines in 24) [ClassicSimilarity], result of:
        0.04649972 = score(doc=24,freq=1.0), product of:
          0.13001814 = queryWeight, product of:
            1.3981894 = boost
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.020313352 = queryNorm
          0.35764024 = fieldWeight in 24, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.078125 = fieldNorm(doc=24)
    0.24 = coord(6/25)
  3. Schäfer, D.: Konzeption, prototypische Implementierung und Evaluierung eines RDF-basierten Bibliothekskatalogs für Online-Dissertationen (2008) 0.10 
    0.10206671 = sum of:
  0.10206671 = product of:
    0.51033354 = sum of:
      0.06953425 = weight(abstract_txt:lösung in 3293) [ClassicSimilarity], result of:
        0.06953425 = score(doc=3293,freq=1.0), product of:
          0.13494587 = queryWeight, product of:
            1.0072304 = boost
            6.595522 = idf(docFreq=164, maxDocs=44421)
            0.020313352 = queryNorm
          0.5152751 = fieldWeight in 3293, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.595522 = idf(docFreq=164, maxDocs=44421)
            0.078125 = fieldNorm(doc=3293)
      0.12425606 = weight(abstract_txt:semantischen in 3293) [ClassicSimilarity], result of:
        0.12425606 = score(doc=3293,freq=3.0), product of:
          0.13778387 = queryWeight, product of:
            1.0177667 = boost
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.020313352 = queryNorm
          0.90181863 = fieldWeight in 3293, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.078125 = fieldNorm(doc=3293)
      0.110136434 = weight(abstract_txt:semantische in 3293) [ClassicSimilarity], result of:
        0.110136434 = score(doc=3293,freq=2.0), product of:
          0.14553621 = queryWeight, product of:
            1.0460069 = boost
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.020313352 = queryNorm
          0.7567631 = fieldWeight in 3293, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.078125 = fieldNorm(doc=3293)
      0.15990706 = weight(abstract_txt:semantisches in 3293) [ClassicSimilarity], result of:
        0.15990706 = score(doc=3293,freq=1.0), product of:
          0.23511058 = queryWeight, product of:
            1.3294902 = boost
            8.705735 = idf(docFreq=19, maxDocs=44421)
            0.020313352 = queryNorm
          0.68013555 = fieldWeight in 3293, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            8.705735 = idf(docFreq=19, maxDocs=44421)
            0.078125 = fieldNorm(doc=3293)
      0.04649972 = weight(abstract_txt:eines in 3293) [ClassicSimilarity], result of:
        0.04649972 = score(doc=3293,freq=1.0), product of:
          0.13001814 = queryWeight, product of:
            1.3981894 = boost
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.020313352 = queryNorm
          0.35764024 = fieldWeight in 3293, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.078125 = fieldNorm(doc=3293)
    0.2 = coord(5/25)
  4. Hesse, C.: ¬Das kleine Einmaleins des klaren Denkens : 22 Denkwerkzeuge für ein besseres Leben (2009) 0.08 
    0.08256595 = sum of:
  0.08256595 = product of:
    0.41282973 = sum of:
      0.06804752 = weight(abstract_txt:besser in 3137) [ClassicSimilarity], result of:
        0.06804752 = score(doc=3137,freq=1.0), product of:
          0.13301541 = queryWeight, product of:
            6.548176 = idf(docFreq=172, maxDocs=44421)
            0.020313352 = queryNorm
          0.51157624 = fieldWeight in 3137, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.548176 = idf(docFreq=172, maxDocs=44421)
            0.078125 = fieldNorm(doc=3137)
      0.06953425 = weight(abstract_txt:lösung in 3137) [ClassicSimilarity], result of:
        0.06953425 = score(doc=3137,freq=1.0), product of:
          0.13494587 = queryWeight, product of:
            1.0072304 = boost
            6.595522 = idf(docFreq=164, maxDocs=44421)
            0.020313352 = queryNorm
          0.5152751 = fieldWeight in 3137, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.595522 = idf(docFreq=164, maxDocs=44421)
            0.078125 = fieldNorm(doc=3137)
      0.08381841 = weight(abstract_txt:verbessern in 3137) [ClassicSimilarity], result of:
        0.08381841 = score(doc=3137,freq=1.0), product of:
          0.15284576 = queryWeight, product of:
            1.0719529 = boost
            7.019336 = idf(docFreq=107, maxDocs=44421)
            0.020313352 = queryNorm
          0.5483856 = fieldWeight in 3137, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.019336 = idf(docFreq=107, maxDocs=44421)
            0.078125 = fieldNorm(doc=3137)
      0.09704732 = weight(abstract_txt:problemen in 3137) [ClassicSimilarity], result of:
        0.09704732 = score(doc=3137,freq=1.0), product of:
          0.16853215 = queryWeight, product of:
            1.1256164 = boost
            7.370734 = idf(docFreq=75, maxDocs=44421)
            0.020313352 = queryNorm
          0.5758386 = fieldWeight in 3137, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            7.370734 = idf(docFreq=75, maxDocs=44421)
            0.078125 = fieldNorm(doc=3137)
      0.09438223 = weight(abstract_txt:einsatz in 3137) [ClassicSimilarity], result of:
        0.09438223 = score(doc=3137,freq=1.0), product of:
          0.20843175 = queryWeight, product of:
            1.7702963 = boost
            5.796106 = idf(docFreq=366, maxDocs=44421)
            0.020313352 = queryNorm
          0.45282078 = fieldWeight in 3137, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            5.796106 = idf(docFreq=366, maxDocs=44421)
            0.078125 = fieldNorm(doc=3137)
    0.2 = coord(5/25)
  5. Ehrig, M.; Studer, R.: Wissensvernetzung durch Ontologien (2006) 0.08 
    0.080483094 = sum of:
  0.080483094 = product of:
    0.40241545 = sum of:
      0.057391416 = weight(abstract_txt:semantischen in 901) [ClassicSimilarity], result of:
        0.057391416 = score(doc=901,freq=1.0), product of:
          0.13778387 = queryWeight, product of:
            1.0177667 = boost
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.020313352 = queryNorm
          0.4165322 = fieldWeight in 901, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            6.664515 = idf(docFreq=153, maxDocs=44421)
            0.0625 = fieldNorm(doc=901)
      0.08140197 = weight(abstract_txt:unterstützen in 901) [ClassicSimilarity], result of:
        0.08140197 = score(doc=901,freq=2.0), product of:
          0.13805337 = queryWeight, product of:
            1.0187615 = boost
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.020313352 = queryNorm
          0.5896413 = fieldWeight in 901, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            6.6710296 = idf(docFreq=152, maxDocs=44421)
            0.0625 = fieldNorm(doc=901)
      0.10791122 = weight(abstract_txt:semantische in 901) [ClassicSimilarity], result of:
        0.10791122 = score(doc=901,freq=3.0), product of:
          0.14553621 = queryWeight, product of:
            1.0460069 = boost
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.020313352 = queryNorm
          0.7414733 = fieldWeight in 901, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            6.849437 = idf(docFreq=127, maxDocs=44421)
            0.0625 = fieldNorm(doc=901)
      0.11851108 = weight(abstract_txt:prozess in 901) [ClassicSimilarity], result of:
        0.11851108 = score(doc=901,freq=3.0), product of:
          0.15491708 = queryWeight, product of:
            1.0791919 = boost
            7.0667386 = idf(docFreq=102, maxDocs=44421)
            0.020313352 = queryNorm
          0.7649969 = fieldWeight in 901, product of:
            1.7320508 = tf(freq=3.0), with freq of:
              3.0 = termFreq=3.0
            7.0667386 = idf(docFreq=102, maxDocs=44421)
            0.0625 = fieldNorm(doc=901)
      0.037199777 = weight(abstract_txt:eines in 901) [ClassicSimilarity], result of:
        0.037199777 = score(doc=901,freq=1.0), product of:
          0.13001814 = queryWeight, product of:
            1.3981894 = boost
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.020313352 = queryNorm
          0.2861122 = fieldWeight in 901, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            4.577795 = idf(docFreq=1240, maxDocs=44421)
            0.0625 = fieldNorm(doc=901)
    0.2 = coord(5/25)