Document (#30991)

Author
Schnurr, H.-P.
Title
Semantisches Ratgebersystem für die Roboterwartung
Source
Information - Wissenschaft und Praxis. 57(2006) H.6/7, S.373-377
Year
2006
Abstract
Das im Folgenden dargestellte Beispiel zeigt den Einsatz eines semantischen Ratgebersystems zur Unterstützung des Kundendienstes eines Roboterherstellers. Die Optimierung von Kundendiensteinsätzen ist für viele Hersteller von komplexen Investitionsgütern ein essentieller Prozess. Semantische Technologien können helfen, gezielt Erfahrungswissen von Servicetechnikern zu erfassen und dadurch die Fehlerdiagnose am Telefon durch Rückfragen vom System zu verbessern oder den Fehler ganz zu beseitigen, Servicetechniker einzuarbeiten, sie besser auf ihren Einsatz vorzubereiten und sie vor Ort bei der Lösung von Problemen zu unterstützen
Theme
Wissensrepräsentation

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