Document (#29503)

Author

Müller, J.F.

Title

¬A librarian's guide to the Internet : a guide to searching and evaluating information

Imprint

Oxford : Chandos

Year

2003

Pages

200 S

Isbn

1-84334-055-0 (pb)
1-84334-056-9 (hb)

Abstract

There is a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them achieve that goal. Covers for example: how to search in order to achieve the best results (strategies, what to ask and examples) and interpreting results (including examples). Not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want.

Content

Key Features - Helps a librarian deliver perfect customer service with confidence - Provides practical tips and hints; is pragmatic rather than technical - Is written by a highly respected and experienced practitioner The Author Jeanne Froidevaux Müller is a frequent contributor to the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. Jeanne is currently based at the public library of Thun, Switzerland. Readership The book is aimed at all librarians and informational professionals: in the academic, public and private sectors. It will be of interest to both large and small libraries. Contents Introduction Basis of confidence - the Internet as a tool and not something to be afraid of Data - Information - Knowledge How to search - simple strategies; what to ask; examples Interpreting results-including examples Maintaining a link list an your browser How to teach your customers what you know and how to know what your customers want Perfect customer service

Theme

Internet

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