Document (#29120)

Author

Charles, S.K.

Title

Knowledge management lessons from the document trenches

Source

Online. 26(2002) no.1, S.xx-xx

Year

2002

Abstract

The author, an Information/Research Analyst with Hewlett Packard, presents a case study based on her own experience at HP. She describes the trials, the pitfalls, the caveats, and the disappointment encountered during an attempt to implement a comprehensive knowledge management (KM) system within her organization. Covered are the typical steps that need to be taken in order to launch such a program. Needs must be evaluated and enunciated. Existing data and databases must be located and integrated. The developers of a KM initiative should get to know the perspective endusers, should elicit their recommendations, and should familiarize them with the benefits of the planned system. Despite best intentions, and best laid plans this KM project has languished. Thus, to complete the article, the author presents an overview of lessons learned. The tenets are based on the Oz and Sosik article (Oz, Effy &; John J. Sosik, "Why Information Systems Projects are Abandoned; A Leadership and Communication Theory and Exploratory Study"; Journal of Computer Information Systems, 41 (1), Fall 2000, pp 66-78).

Footnote

A preliminary version of the document is available at: http://www.hpl.hp.com/techreports/2001/HPL-2001-230.pdf

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