Document (#29120)

Author

Charles, S.K.

Title

Knowledge management lessons from the document trenches

Source

Online. 26(2002) no.1, S.xx-xx

Year

2002

Abstract

The author, an Information/Research Analyst with Hewlett Packard, presents a case study based on her own experience at HP. She describes the trials, the pitfalls, the caveats, and the disappointment encountered during an attempt to implement a comprehensive knowledge management (KM) system within her organization. Covered are the typical steps that need to be taken in order to launch such a program. Needs must be evaluated and enunciated. Existing data and databases must be located and integrated. The developers of a KM initiative should get to know the perspective endusers, should elicit their recommendations, and should familiarize them with the benefits of the planned system. Despite best intentions, and best laid plans this KM project has languished. Thus, to complete the article, the author presents an overview of lessons learned. The tenets are based on the Oz and Sosik article (Oz, Effy &; John J. Sosik, "Why Information Systems Projects are Abandoned; A Leadership and Communication Theory and Exploratory Study"; Journal of Computer Information Systems, 41 (1), Fall 2000, pp 66-78).

Footnote

A preliminary version of the document is available at: http://www.hpl.hp.com/techreports/2001/HPL-2001-230.pdf

Similar documents (author)

1. Charles, S.K.; Clark, K.E.: Enhancing CD-ROM searches with online updates : an examination of end-user needs, strategies and problems (1990) 4.88

   4.8754888 = sum of:
     4.8754888 = weight(author_txt:charles in 2417) [ClassicSimilarity], result of:
       4.8754888 = fieldWeight in 2417, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.7509775 = idf(docFreq=6, maxDocs=44218)
         0.5 = fieldNorm(doc=2417)
   

2. Freire, N.; Charles, V.; Isaac, A.: Subject information and multilingualism in European bibliographic datasets : experiences with Universal Decimal Classification (2015) 3.66

   3.6566167 = sum of:
     3.6566167 = weight(author_txt:charles in 2289) [ClassicSimilarity], result of:
       3.6566167 = fieldWeight in 2289, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.7509775 = idf(docFreq=6, maxDocs=44218)
         0.375 = fieldNorm(doc=2289)
   

3. Wallis, R.; Isaac, A.; Charles, V.; Manguinhas, H.: Recommendations for the application of Schema.org to aggregated cultural heritage metadata to increase relevance and visibility to search engines : the case of Europeana (2017) 3.05

   3.0471804 = sum of:
     3.0471804 = weight(author_txt:charles in 3372) [ClassicSimilarity], result of:
       3.0471804 = fieldWeight in 3372, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.7509775 = idf(docFreq=6, maxDocs=44218)
         0.3125 = fieldNorm(doc=3372)
   

4. Jett, J.; Humpal, N.; Charles, V.; Lee, J.-H.: What is a series, really? (2017) 3.05

   3.0471804 = sum of:
     3.0471804 = weight(author_txt:charles in 3416) [ClassicSimilarity], result of:
       3.0471804 = fieldWeight in 3416, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.7509775 = idf(docFreq=6, maxDocs=44218)
         0.3125 = fieldNorm(doc=3416)
   

5. Manguinhas, H.; Charles, V.; Isaac, A.; Miles, T.; Lima, A.; Neroulidis, A.; Ginouves, V.; Atsidis, D.; Hildebrand, M.; Brinkerink, M.; Gordea, S.: Linking subject labels in cultural heritage metadata to MIMO vocabulary using CultuurLink (2016) 1.83

   1.8283083 = sum of:
     1.8283083 = weight(author_txt:charles in 3107) [ClassicSimilarity], result of:
       1.8283083 = fieldWeight in 3107, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         9.7509775 = idf(docFreq=6, maxDocs=44218)
         0.1875 = fieldNorm(doc=3107)
   

Similar documents (content)

1. Tang, L.; Hu, G.; Liu, W.: Funding acknowledgment analysis : queries and caveats (2017) 0.13

   0.12898272 = sum of:
     0.12898272 = product of:
       1.074856 = sum of:
         0.013137648 = weight(abstract_txt:information in 3442) [ClassicSimilarity], result of:
           0.013137648 = score(doc=3442,freq=1.0), product of:
             0.04961516 = queryWeight, product of:
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.020494118 = queryNorm
             0.264791 = fieldWeight in 3442, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.109375 = fieldNorm(doc=3442)
         0.98106676 = weight(title_txt:caveats in 3442) [ClassicSimilarity], result of:
           0.98106676 = score(doc=3442,freq=1.0), product of:
             0.26829904 = queryWeight, product of:
               1.3425847 = boost
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.020494118 = queryNorm
             3.6566167 = fieldWeight in 3442, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.375 = fieldNorm(doc=3442)
         0.080651656 = weight(abstract_txt:should in 3442) [ClassicSimilarity], result of:
           0.080651656 = score(doc=3442,freq=1.0), product of:
             0.16634567 = queryWeight, product of:
               1.8310429 = boost
               4.432857 = idf(docFreq=1427, maxDocs=44218)
               0.020494118 = queryNorm
             0.48484373 = fieldWeight in 3442, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.432857 = idf(docFreq=1427, maxDocs=44218)
               0.109375 = fieldNorm(doc=3442)
       0.12 = coord(3/25)
   

2. Knowledge management : concepts and best practices (2003) 0.11

   0.11335092 = sum of:
     0.11335092 = product of:
       0.5667546 = sum of:
         0.06726372 = weight(abstract_txt:management in 2248) [ClassicSimilarity], result of:
           0.06726372 = score(doc=2248,freq=4.0), product of:
             0.10150595 = queryWeight, product of:
               1.1678658 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.020494118 = queryNorm
             0.6626579 = fieldWeight in 2248, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.078125 = fieldNorm(doc=2248)
         0.035068356 = weight(abstract_txt:presents in 2248) [ClassicSimilarity], result of:
           0.035068356 = score(doc=2248,freq=1.0), product of:
             0.10437613 = queryWeight, product of:
               1.1842619 = boost
               4.300552 = idf(docFreq=1629, maxDocs=44218)
               0.020494118 = queryNorm
             0.33598062 = fieldWeight in 2248, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.300552 = idf(docFreq=1629, maxDocs=44218)
               0.078125 = fieldNorm(doc=2248)
         0.2043889 = weight(abstract_txt:hewlett in 2248) [ClassicSimilarity], result of:
           0.2043889 = score(doc=2248,freq=1.0), product of:
             0.26829904 = queryWeight, product of:
               1.3425847 = boost
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.020494118 = queryNorm
             0.7617951 = fieldWeight in 2248, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.078125 = fieldNorm(doc=2248)
         0.2043889 = weight(abstract_txt:packard in 2248) [ClassicSimilarity], result of:
           0.2043889 = score(doc=2248,freq=1.0), product of:
             0.26829904 = queryWeight, product of:
               1.3425847 = boost
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.020494118 = queryNorm
             0.7617951 = fieldWeight in 2248, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.078125 = fieldNorm(doc=2248)
         0.055644713 = weight(abstract_txt:best in 2248) [ClassicSimilarity], result of:
           0.055644713 = score(doc=2248,freq=1.0), product of:
             0.14199515 = queryWeight, product of:
               1.381287 = boost
               5.0160327 = idf(docFreq=796, maxDocs=44218)
               0.020494118 = queryNorm
             0.39187756 = fieldWeight in 2248, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0160327 = idf(docFreq=796, maxDocs=44218)
               0.078125 = fieldNorm(doc=2248)
       0.2 = coord(5/25)
   

3. McCain, K.W.: Assessing obliteration by incorporation : issues and caveats (2012) 0.08

   0.08003868 = sum of:
     0.08003868 = product of:
       1.0004835 = sum of:
         0.019416703 = weight(abstract_txt:article in 485) [ClassicSimilarity], result of:
           0.019416703 = score(doc=485,freq=1.0), product of:
             0.081667244 = queryWeight, product of:
               1.0475411 = boost
               3.8040617 = idf(docFreq=2677, maxDocs=44218)
               0.020494118 = queryNorm
             0.23775385 = fieldWeight in 485, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.8040617 = idf(docFreq=2677, maxDocs=44218)
               0.0625 = fieldNorm(doc=485)
         0.98106676 = weight(title_txt:caveats in 485) [ClassicSimilarity], result of:
           0.98106676 = score(doc=485,freq=1.0), product of:
             0.26829904 = queryWeight, product of:
               1.3425847 = boost
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.020494118 = queryNorm
             3.6566167 = fieldWeight in 485, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.7509775 = idf(docFreq=6, maxDocs=44218)
               0.375 = fieldNorm(doc=485)
       0.08 = coord(2/25)
   

4. Bakewell, K.G.B.: Information: the seventh management function? (1994) 0.08

   0.0771105 = sum of:
     0.0771105 = product of:
       0.48194063 = sum of:
         0.03357334 = weight(abstract_txt:information in 8290) [ClassicSimilarity], result of:
           0.03357334 = score(doc=8290,freq=5.0), product of:
             0.04961516 = queryWeight, product of:
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.020494118 = queryNorm
             0.6766751 = fieldWeight in 8290, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.125 = fieldNorm(doc=8290)
         0.053810976 = weight(abstract_txt:management in 8290) [ClassicSimilarity], result of:
           0.053810976 = score(doc=8290,freq=1.0), product of:
             0.10150595 = queryWeight, product of:
               1.1678658 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.020494118 = queryNorm
             0.53012633 = fieldWeight in 8290, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.125 = fieldNorm(doc=8290)
         0.30238298 = weight(abstract_txt:enunciated in 8290) [ClassicSimilarity], result of:
           0.30238298 = score(doc=8290,freq=1.0), product of:
             0.25464734 = queryWeight, product of:
               1.3079818 = boost
               9.499662 = idf(docFreq=8, maxDocs=44218)
               0.020494118 = queryNorm
             1.1874578 = fieldWeight in 8290, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               9.499662 = idf(docFreq=8, maxDocs=44218)
               0.125 = fieldNorm(doc=8290)
         0.09217332 = weight(abstract_txt:should in 8290) [ClassicSimilarity], result of:
           0.09217332 = score(doc=8290,freq=1.0), product of:
             0.16634567 = queryWeight, product of:
               1.8310429 = boost
               4.432857 = idf(docFreq=1427, maxDocs=44218)
               0.020494118 = queryNorm
             0.5541071 = fieldWeight in 8290, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.432857 = idf(docFreq=1427, maxDocs=44218)
               0.125 = fieldNorm(doc=8290)
       0.16 = coord(4/25)
   

5. Cox, A.; Patrick, K.; Abdullah, R.: Seeding a community of interest : the experience of the knowledge library project (2003) 0.08

   0.07648894 = sum of:
     0.07648894 = product of:
       0.4780559 = sum of:
         0.015014455 = weight(abstract_txt:information in 679) [ClassicSimilarity], result of:
           0.015014455 = score(doc=679,freq=1.0), product of:
             0.04961516 = queryWeight, product of:
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.020494118 = queryNorm
             0.3026183 = fieldWeight in 679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               2.4209464 = idf(docFreq=10677, maxDocs=44218)
               0.125 = fieldNorm(doc=679)
         0.17041214 = weight(abstract_txt:leadership in 679) [ClassicSimilarity], result of:
           0.17041214 = score(doc=679,freq=1.0), product of:
             0.17374058 = queryWeight, product of:
               1.0803956 = boost
               7.84674 = idf(docFreq=46, maxDocs=44218)
               0.020494118 = queryNorm
             0.9808425 = fieldWeight in 679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.84674 = idf(docFreq=46, maxDocs=44218)
               0.125 = fieldNorm(doc=679)
         0.053810976 = weight(abstract_txt:management in 679) [ClassicSimilarity], result of:
           0.053810976 = score(doc=679,freq=1.0), product of:
             0.10150595 = queryWeight, product of:
               1.1678658 = boost
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.020494118 = queryNorm
             0.53012633 = fieldWeight in 679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.2410107 = idf(docFreq=1729, maxDocs=44218)
               0.125 = fieldNorm(doc=679)
         0.23881832 = weight(abstract_txt:lessons in 679) [ClassicSimilarity], result of:
           0.23881832 = score(doc=679,freq=1.0), product of:
             0.27412966 = queryWeight, product of:
               1.9192218 = boost
               6.9694996 = idf(docFreq=112, maxDocs=44218)
               0.020494118 = queryNorm
             0.87118745 = fieldWeight in 679, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.9694996 = idf(docFreq=112, maxDocs=44218)
               0.125 = fieldNorm(doc=679)
       0.16 = coord(4/25)