Document (#28173)

Author

Sigel, A.

Title

Wissensmanagement in der Praxis : Wann, wie und warum hilft dort Wissensorganisation (nicht)?

Source

Wissensorganisation in kooperativen Lern- und Arbeitsumgebungen: Proceedings der 8. Tagung der Deutschen Sektion der Internationalen Gesellschaft für Wissensorganisation, Regensburg, 9.-11. Oktober 2002. Hrsg.: G. Budin u. H.P. Ohly

Imprint

Würzburg : Ergon Verlag

Year

2004

Pages

S.163-174

Series

Fortschritte in der Wissensorganisation; Bd.8

Abstract

Wissensorganisation und Wissensmanagement stehen zueinander vielfach in fruchtbarer Beziehung. Dies kann man systematisch z.B. im Lichte der Wissensbausteine von Probst et al. oder der komplementären WM Ansätze Kodifikation vs. Vernetzung betrachten. Jedoch vernachlässigt die Wissensorganisation das Anwendungsfeld Wissensmanagement bzw. die Organisation nicht-wissenschaftlicher Information in Unternehmen und ist noch stark in Richtung Kodifizierung orientiert. Ziel dieses Beitrags ist nicht wissenschaftlicher Erkenntnisgewinn, sondern auf diesbezüglichen Handlungsbedarf aufmerksam zu machen. Der Beitrag reflektiert auch einige der Erfahrungen, die der Autor beim Übergang vom forschenden Wissensorganisator zum Berater für Wissensmanagement in einer Unternehmensberatung gewonnen hat. Dabei geht es um Fragen der Wissensorganisation in Arbeitsumgebungen, in denen Mitarbeiter und Kunden vermittels der Unterstützung technischer Systeme kooperieren. Wissensorganisatorische Prinzipien (z.B. Begriffsorientierung, Facettierung, Thesaurusmethode) haben für den hier betrachteten Ausschnitt bislang kaum praktische Relevanz, weil andere Faktoren wesentlicher sind. Obwohl es längerfristig nützlich wäre, kommt Wissensorganisation in der Praxis nicht angemessen zum Tragen. Wie kann man dies ändern.? Wie kann man erreichen, dass Wissensorganisation zum Wissensmanagement einen weitergehenden Beitrag leisten kann.? Eine Forderung ist, dass die Wissensorganisation sich in Forschung und Lehre stärker auch auf den Anwendungsbereich und das Problemfeld Wissensmanagement einlassen soll, denn es handelt sich nicht mehr nur um klassische Dokumentation, sondern auch um Bedingungen in Wissensmärkten. Der Autor plädiert für eine stärkere Berücksichtigung des Vernetzungsansatzes. Um auf das Wissensmanagement zuzugehen, sollte eine modern gefasste Handreichung "Wissensorganisation für Wissensmanager" entwickelt werden. Diese könnte u.a. am Beispiel von "Buzzwords" wie Ontologien, Topic Maps und Semantic Web praktische und erfolgsrelevante Beispiele und Business Cases für das Potenzial und die Umsetzbarkeit wissensorganisatorischer Maßnahmen im Wissensmanagement geben.

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