Document (#28149)

Author

Bosch-Sijtsema, P.

Title

¬The virtual organisation and knowledge development : a case of expectations

Source

Wissensorganisation und Edutainment: Wissen im Spannungsfeld von Gesellschaft, Gestaltung und Industrie. Proceedings der 7. Tagung der Deutschen Sektion der Internationalen Gesellschaft für Wissensorganisation, Berlin, 21.-23.3.2001. Hrsg.: C. Lehner, H.P. Ohly u. G. Rahmstorf

Imprint

Würzburg : Ergon Verlag

Year

2004

Pages

S.160-170

Series

Fortschritte in der Wissensorganisation; Bd.7

Abstract

Virtual organisations (VO) receive much popularity in recent literature, however they also have a number of problems. The VO has difficulties in motivating people, members suffer from social loafing and absenteeism and it is difficult to steer and guide (control) people in the right direction. Members are geographically dispersed and hardly meet in person, and the workforce is changing rapidly over time. From two empirical cases it was found that expectations of members in VOs are important for the well being of members and indirectly for the performance of the organisation. When there are mismatches between the initial expectations and the situation the members are in, an expectation conflict can arise, which in serious cases can result to members leaving the VO. On the other hand, expectation mismatches can lead to learning. The contributions of this paper are (a) expectations have been identified as important for VOs and propositions considering expectations are presented to contribute to current VO theory. (b) Theory mentioning expectations is related to virtual organisations and (c) Learning theory is related to expectations within virtual organisations.

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