Document (#27178)

Author

Lankes, R.D.

Title

¬The digital reference research agenda

Source

Journal of the American Society for Information Science and technology. 55(2004) no.4, S.301-311

Year

2004

Abstract

A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference: "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered an how the exploration of digital reference relates to other fields of inquiry.

Theme

Informationsdienstleistungen
Internet

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