Document (#26994)

Author

Stüber, B.

Title

¬Das GERSHWIN-Konzept : Die Konzeption eines adaptiven Hilfesystems

Imprint

Bonn : IZ Sozialwissenschaften

Year

2003

Pages

230 S. + CD-ROM

Isbn

3-8206-0138-4

Series

Forschungsberichte; 4

Abstract

Trotz ihrer Vorteile gegenüber herkömmlichen Hypertext-Hilfen werden adaptive Hilfesysteme in kommerziellen Anwendungen nur sehr selten eingesetzt. Die Hauptgründe dafür liegen in einer fehlenden allgemeingültigen Konzeption beim Entwurf einer adaptiven Hilfe und den fehlenden Software-Werkzeugen, die die Entwicklung einer solchen Hilfe auf dieser Basis unterstützen. Zur Lösung dieser Problematik wird mit GERSHWIN eine Konzeption zur Entwicklung eines adaptiven Hilfesystems vorgestellt. Um eine entsprechende individuelle Hilfestellung zu ermöglichen, wird das Benutzerverhalten in der Anwendung beobachtet und mit Hilfe eines Planerkennungsverfahrens ausgewertet. GERSHWIN beschreibt eine Vorgehensweise für die Entwicklung eines adaptiven Hilfesystems und stellt für den praktischen Einsatz auch eine Programmbibliothek zur Verfügung. Voraussetzung für den Einsatz von GERSHWIN ist der Zugriff auf den Quellcode der Applikation, die eine adaptive GERSHWIN-Hilfe erhalten soll. Die Schnittstelle ist hierbei jedoch denkbar einfach - es werden lediglich vier Funktionen zur Kommunikation mit dem Hilfesystem benötigt. Existiert bereits ein Hilfesystem zur Applikation, so wird dieses durch die GERSHWIN-Hilfe vollständig ersetzt. Grundlage für die Planerkennung ist eine sogenannte Planbasis, die angibt, welche Aufgaben mit der Applikation wie erledigt werden können. Diese Inhalte werden anhand der Analyse der Funktionalitäten der Applikation und anhand von Benutzertests ermittelt. Zur Eingabe dieser Pläne enthält GERSHWIN einen visuellen Planeditor, der die Kernkomponenten zur Planerkennung und zur Visualisierung der Hilfeinformationen ergänzt. Implementierte Anwendungsbeispiele für die GERSHWIN-Hilfe sind die Unterstützung für eine sozialwissenschaftliche Recherchesoftware (GESINE-Thesaurus) und ein Kursblockungsprogramm (daVinci-Kursplan).

Theme

Suchoberflächen

Object

GERSHWIN

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