Document (#25983)

Author

Blair, D.C.

Title

Knowledge management : hype, hope, or help?

Source

Journal of the American Society for Information Science and technology. 53(2002) no.12, S.1019-1028

Year

2002

Abstract

This article examines the nature of Knowledge Management- how it differs from Data Management and Information Management, and its relationship to the development of Expert Systems and Decision Support Systems. It also examines the importance of Communities of Practice and Tacit Knowledge for Knowledge Management. The discussion is organized around five explicit questions. One: What is "knowledge"? Two: Why are people, especially managers, thinking about Knowledge Management? Three: What are the enabling technologies for Knowledge Management? Four: What are the prerequisites for Knowledge Management? Five: What are the major challenges for Knowledge Management?

Footnote

Part of a special section on knowledge management

Similar documents (author)

1. Blair, D.C.: ¬An extended relational document retrieval model (1988) 5.62

   5.620886 = sum of:
     5.620886 = weight(author_txt:blair in 5280) [ClassicSimilarity], result of:
       5.620886 = fieldWeight in 5280, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.993418 = idf(docFreq=14, maxDocs=44421)
         0.625 = fieldNorm(doc=5280)
   

2. Blair, D.C.: Full text retrieval : Evaluation and implications (1986) 5.62

   5.620886 = sum of:
     5.620886 = weight(author_txt:blair in 2115) [ClassicSimilarity], result of:
       5.620886 = fieldWeight in 2115, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.993418 = idf(docFreq=14, maxDocs=44421)
         0.625 = fieldNorm(doc=2115)
   

3. Blair, D.C.: STAIRS Redux : thoughts on the STAIRS evaluation, ten years after (1996) 5.62

   5.620886 = sum of:
     5.620886 = weight(author_txt:blair in 3070) [ClassicSimilarity], result of:
       5.620886 = fieldWeight in 3070, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.993418 = idf(docFreq=14, maxDocs=44421)
         0.625 = fieldNorm(doc=3070)
   

4. Blair, D.C.: ¬The challenge of commercial document retrieval : Part II: a strategy for document searching based on identifiable document partitions (2002) 5.62

   5.620886 = sum of:
     5.620886 = weight(author_txt:blair in 3576) [ClassicSimilarity], result of:
       5.620886 = fieldWeight in 3576, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.993418 = idf(docFreq=14, maxDocs=44421)
         0.625 = fieldNorm(doc=3576)
   

5. Blair, D.C.: ¬The challenge of commercial document retrieval : Part I: Major issues, and a framework based on search exhaustivity, determinacy of representation and document collection size (2002) 5.62

   5.620886 = sum of:
     5.620886 = weight(author_txt:blair in 3580) [ClassicSimilarity], result of:
       5.620886 = fieldWeight in 3580, product of:
         1.0 = tf(freq=1.0), with freq of:
           1.0 = termFreq=1.0
         8.993418 = idf(docFreq=14, maxDocs=44421)
         0.625 = fieldNorm(doc=3580)
   

Similar documents (content)

1. Hannabuss, S.: Narrative knowledge: eliciting organisational knowledge from storytelling (2000) 0.35

   0.3523976 = sum of:
     0.3523976 = product of:
       1.2585628 = sum of:
         0.050389644 = weight(abstract_txt:discussion in 703) [ClassicSimilarity], result of:
           0.050389644 = score(doc=703,freq=1.0), product of:
             0.08964842 = queryWeight, product of:
               1.0094782 = boost
               5.1390233 = idf(docFreq=707, maxDocs=44421)
               0.017280849 = queryNorm
             0.5620807 = fieldWeight in 703, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.1390233 = idf(docFreq=707, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.089560896 = weight(abstract_txt:explicit in 703) [ClassicSimilarity], result of:
           0.089560896 = score(doc=703,freq=1.0), product of:
             0.13154088 = queryWeight, product of:
               1.2228017 = boost
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.017280849 = queryNorm
             0.6808598 = fieldWeight in 703, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.30873778 = weight(abstract_txt:tacit in 703) [ClassicSimilarity], result of:
           0.30873778 = score(doc=703,freq=3.0), product of:
             0.20812993 = queryWeight, product of:
               1.5381296 = boost
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.017280849 = queryNorm
             1.4833896 = fieldWeight in 703, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.071424454 = weight(abstract_txt:examines in 703) [ClassicSimilarity], result of:
           0.071424454 = score(doc=703,freq=1.0), product of:
             0.14252457 = queryWeight, product of:
               1.800054 = boost
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.017280849 = queryNorm
             0.50113785 = fieldWeight in 703, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.118703194 = weight(abstract_txt:what in 703) [ClassicSimilarity], result of:
           0.118703194 = score(doc=703,freq=1.0), product of:
             0.2519475 = queryWeight, product of:
               3.384626 = boost
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.017280849 = queryNorm
             0.4711426 = fieldWeight in 703, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.3075895 = idf(docFreq=1625, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.36507165 = weight(abstract_txt:knowledge in 703) [ClassicSimilarity], result of:
           0.36507165 = score(doc=703,freq=6.0), product of:
             0.3842356 = queryWeight, product of:
               6.269685 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.017280849 = queryNorm
             0.9501245 = fieldWeight in 703, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
         0.2546751 = weight(abstract_txt:management in 703) [ClassicSimilarity], result of:
           0.2546751 = score(doc=703,freq=1.0), product of:
             0.549187 = queryWeight, product of:
               7.4956107 = boost
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.017280849 = queryNorm
             0.4637311 = fieldWeight in 703, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.109375 = fieldNorm(doc=703)
       0.28 = coord(7/25)
   

2. McInerney, C.: Knowledge management and the dynamic nature of knowledge (2002) 0.24

   0.24190418 = sum of:
     0.24190418 = product of:
       1.0079341 = sum of:
         0.052456938 = weight(abstract_txt:around in 211) [ClassicSimilarity], result of:
           0.052456938 = score(doc=211,freq=1.0), product of:
             0.115239784 = queryWeight, product of:
               1.1445292 = boost
               5.8265367 = idf(docFreq=355, maxDocs=44421)
               0.017280849 = queryNorm
             0.45519817 = fieldWeight in 211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.8265367 = idf(docFreq=355, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
         0.06371549 = weight(abstract_txt:thinking in 211) [ClassicSimilarity], result of:
           0.06371549 = score(doc=211,freq=1.0), product of:
             0.13118891 = queryWeight, product of:
               1.2211647 = boost
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.017280849 = queryNorm
             0.4856774 = fieldWeight in 211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.2166705 = idf(docFreq=240, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
         0.06397207 = weight(abstract_txt:explicit in 211) [ClassicSimilarity], result of:
           0.06397207 = score(doc=211,freq=1.0), product of:
             0.13154088 = queryWeight, product of:
               1.2228017 = boost
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.017280849 = queryNorm
             0.48632845 = fieldWeight in 211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
         0.12732132 = weight(abstract_txt:tacit in 211) [ClassicSimilarity], result of:
           0.12732132 = score(doc=211,freq=1.0), product of:
             0.20812993 = queryWeight, product of:
               1.5381296 = boost
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.017280849 = queryNorm
             0.6117396 = fieldWeight in 211, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
         0.3366468 = weight(abstract_txt:knowledge in 211) [ClassicSimilarity], result of:
           0.3366468 = score(doc=211,freq=10.0), product of:
             0.3842356 = queryWeight, product of:
               6.269685 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.017280849 = queryNorm
             0.8761468 = fieldWeight in 211, product of:
               3.1622777 = tf(freq=10.0), with freq of:
                 10.0 = termFreq=10.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
         0.36382154 = weight(abstract_txt:management in 211) [ClassicSimilarity], result of:
           0.36382154 = score(doc=211,freq=4.0), product of:
             0.549187 = queryWeight, product of:
               7.4956107 = boost
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.017280849 = queryNorm
             0.66247296 = fieldWeight in 211, product of:
               2.0 = tf(freq=4.0), with freq of:
                 4.0 = termFreq=4.0
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.078125 = fieldNorm(doc=211)
       0.24 = coord(6/25)
   

3. Choo, C.W.: Perspectives on managing knowledge in organizations (2003) 0.22

   0.22251025 = sum of:
     0.22251025 = product of:
       0.92712605 = sum of:
         0.04198591 = weight(abstract_txt:importance in 519) [ClassicSimilarity], result of:
           0.04198591 = score(doc=519,freq=1.0), product of:
             0.08797286 = queryWeight, product of:
               5.0907717 = idf(docFreq=742, maxDocs=44421)
               0.017280849 = queryNorm
             0.47725984 = fieldWeight in 519, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0907717 = idf(docFreq=742, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
         0.07676648 = weight(abstract_txt:explicit in 519) [ClassicSimilarity], result of:
           0.07676648 = score(doc=519,freq=1.0), product of:
             0.13154088 = queryWeight, product of:
               1.2228017 = boost
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.017280849 = queryNorm
             0.58359414 = fieldWeight in 519, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
         0.15278557 = weight(abstract_txt:tacit in 519) [ClassicSimilarity], result of:
           0.15278557 = score(doc=519,freq=1.0), product of:
             0.20812993 = queryWeight, product of:
               1.5381296 = boost
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.017280849 = queryNorm
             0.73408747 = fieldWeight in 519, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
         0.061220966 = weight(abstract_txt:examines in 519) [ClassicSimilarity], result of:
           0.061220966 = score(doc=519,freq=1.0), product of:
             0.14252457 = queryWeight, product of:
               1.800054 = boost
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.017280849 = queryNorm
             0.42954674 = fieldWeight in 519, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
         0.28565425 = weight(abstract_txt:knowledge in 519) [ClassicSimilarity], result of:
           0.28565425 = score(doc=519,freq=5.0), product of:
             0.3842356 = queryWeight, product of:
               6.269685 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.017280849 = queryNorm
             0.74343514 = fieldWeight in 519, product of:
               2.236068 = tf(freq=5.0), with freq of:
                 5.0 = termFreq=5.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
         0.3087128 = weight(abstract_txt:management in 519) [ClassicSimilarity], result of:
           0.3087128 = score(doc=519,freq=2.0), product of:
             0.549187 = queryWeight, product of:
               7.4956107 = boost
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.017280849 = queryNorm
             0.56212693 = fieldWeight in 519, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.09375 = fieldNorm(doc=519)
       0.24 = coord(6/25)
   

4. Falconer, J.: ¬The business pattern : a new tool for organizational knowledge capture and reuse (1999) 0.21

   0.21481533 = sum of:
     0.21481533 = product of:
       0.59670925 = sum of:
         0.024491783 = weight(abstract_txt:importance in 670) [ClassicSimilarity], result of:
           0.024491783 = score(doc=670,freq=1.0), product of:
             0.08797286 = queryWeight, product of:
               5.0907717 = idf(docFreq=742, maxDocs=44421)
               0.017280849 = queryNorm
             0.27840158 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.0907717 = idf(docFreq=742, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.025194822 = weight(abstract_txt:discussion in 670) [ClassicSimilarity], result of:
           0.025194822 = score(doc=670,freq=1.0), product of:
             0.08964842 = queryWeight, product of:
               1.0094782 = boost
               5.1390233 = idf(docFreq=707, maxDocs=44421)
               0.017280849 = queryNorm
             0.28104034 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               5.1390233 = idf(docFreq=707, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.063329116 = weight(abstract_txt:explicit in 670) [ClassicSimilarity], result of:
           0.063329116 = score(doc=670,freq=2.0), product of:
             0.13154088 = queryWeight, product of:
               1.2228017 = boost
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.017280849 = queryNorm
             0.48144057 = fieldWeight in 670, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.050792705 = weight(abstract_txt:enabling in 670) [ClassicSimilarity], result of:
           0.050792705 = score(doc=670,freq=1.0), product of:
             0.14306585 = queryWeight, product of:
               1.2752451 = boost
               6.4919815 = idf(docFreq=182, maxDocs=44421)
               0.017280849 = queryNorm
             0.35503024 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.4919815 = idf(docFreq=182, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.014737083 = weight(abstract_txt:systems in 670) [ClassicSimilarity], result of:
           0.014737083 = score(doc=670,freq=1.0), product of:
             0.07899861 = queryWeight, product of:
               1.3401407 = boost
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.017280849 = queryNorm
             0.18654864 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               3.411175 = idf(docFreq=3984, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.12604167 = weight(abstract_txt:tacit in 670) [ClassicSimilarity], result of:
           0.12604167 = score(doc=670,freq=2.0), product of:
             0.20812993 = queryWeight, product of:
               1.5381296 = boost
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.017280849 = queryNorm
             0.60559124 = fieldWeight in 670, product of:
               1.4142135 = tf(freq=2.0), with freq of:
                 2.0 = termFreq=2.0
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.035712227 = weight(abstract_txt:examines in 670) [ClassicSimilarity], result of:
           0.035712227 = score(doc=670,freq=1.0), product of:
             0.14252457 = queryWeight, product of:
               1.800054 = boost
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.017280849 = queryNorm
             0.25056893 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.12907232 = weight(abstract_txt:knowledge in 670) [ClassicSimilarity], result of:
           0.12907232 = score(doc=670,freq=3.0), product of:
             0.3842356 = queryWeight, product of:
               6.269685 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.017280849 = queryNorm
             0.33591974 = fieldWeight in 670, product of:
               1.7320508 = tf(freq=3.0), with freq of:
                 3.0 = termFreq=3.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
         0.12733755 = weight(abstract_txt:management in 670) [ClassicSimilarity], result of:
           0.12733755 = score(doc=670,freq=1.0), product of:
             0.549187 = queryWeight, product of:
               7.4956107 = boost
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.017280849 = queryNorm
             0.23186556 = fieldWeight in 670, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.0546875 = fieldNorm(doc=670)
       0.36 = coord(9/25)
   

5. Willard, N.: Knowledge management : what does it imply for IRM? (1997) 0.20

   0.20351954 = sum of:
     0.20351954 = product of:
       1.0175977 = sum of:
         0.06397207 = weight(abstract_txt:explicit in 1850) [ClassicSimilarity], result of:
           0.06397207 = score(doc=1850,freq=1.0), product of:
             0.13154088 = queryWeight, product of:
               1.2228017 = boost
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.017280849 = queryNorm
             0.48632845 = fieldWeight in 1850, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               6.225004 = idf(docFreq=238, maxDocs=44421)
               0.078125 = fieldNorm(doc=1850)
         0.12732132 = weight(abstract_txt:tacit in 1850) [ClassicSimilarity], result of:
           0.12732132 = score(doc=1850,freq=1.0), product of:
             0.20812993 = queryWeight, product of:
               1.5381296 = boost
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.017280849 = queryNorm
             0.6117396 = fieldWeight in 1850, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               7.8302665 = idf(docFreq=47, maxDocs=44421)
               0.078125 = fieldNorm(doc=1850)
         0.051017474 = weight(abstract_txt:examines in 1850) [ClassicSimilarity], result of:
           0.051017474 = score(doc=1850,freq=1.0), product of:
             0.14252457 = queryWeight, product of:
               1.800054 = boost
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.017280849 = queryNorm
             0.35795563 = fieldWeight in 1850, product of:
               1.0 = tf(freq=1.0), with freq of:
                 1.0 = termFreq=1.0
               4.581832 = idf(docFreq=1235, maxDocs=44421)
               0.078125 = fieldNorm(doc=1850)
         0.26076546 = weight(abstract_txt:knowledge in 1850) [ClassicSimilarity], result of:
           0.26076546 = score(doc=1850,freq=6.0), product of:
             0.3842356 = queryWeight, product of:
               6.269685 = boost
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.017280849 = queryNorm
             0.67866033 = fieldWeight in 1850, product of:
               2.4494898 = tf(freq=6.0), with freq of:
                 6.0 = termFreq=6.0
               3.5463927 = idf(docFreq=3480, maxDocs=44421)
               0.078125 = fieldNorm(doc=1850)
         0.51452136 = weight(abstract_txt:management in 1850) [ClassicSimilarity], result of:
           0.51452136 = score(doc=1850,freq=8.0), product of:
             0.549187 = queryWeight, product of:
               7.4956107 = boost
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.017280849 = queryNorm
             0.93687826 = fieldWeight in 1850, product of:
               2.828427 = tf(freq=8.0), with freq of:
                 8.0 = termFreq=8.0
               4.239827 = idf(docFreq=1739, maxDocs=44421)
               0.078125 = fieldNorm(doc=1850)
       0.2 = coord(5/25)