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Díaz, A.; García, A.; Gervás, P.: User-centred versus system-centred evaluation of a personalization system (2008)
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Sugar, W.A.: Impact of user-centred design methodology on the design of information systems (1995)
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Kuhlthau, C.C.: ¬The concept of a zone of intervention for identifying the role of intermediaries in the information search process (1996)
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Hepworth, M.: Knowledge of information behaviour and its relevance to the design of people-centred information products and services (2007)
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