Document (#24708)

Author

Neumann, L.

Title

Physical environment as a resource in information work settings

Source

Knowledge: creation, organization and use. Proceedings of the 62nd Annual Meeting of the American Society for Information Science, 31.10.-4.11.1999. Ed.: L. Woods

Imprint

Medford, NJ : Information Today

Year

1999

Pages

S.572-586

Series

Proceedings of the American Society for Information Science; vol.36

Abstract

The environment in which work takes place is more than a backdrop for activities. People shape their physical surroundings to support their work activities, to help them remember, to organize their thinking. In turn, the environment shapes work activities, by encouraging or discouraging interaction, by making some tasks more difficult or easy than others, by distracting or focusing attention. This article explores and describes the role of physical surroundings and artifacts and how they contribute to the knowledge work occurring there. It is based on a preliminary analysis of data collected in interviews and observations of a research group over a four month period. First, the spatial arrangement of offices within the total floor plan has been shown to greatly impact colleague interaction. Second, the physical characteristics of work settings impact work practices.. Third, the artifacts in the work setting such as the actual books, folders, papers, computers, and other miscellaneous items provide work and status cues, memory aides, as well as tools and resources needed for work. Finally, the physical relationships between artifacts also serve as memory aids, organizational techniques, and other purposes. By investigating how the work practices of the individuals in this environment were closely linked to the particulars of their work space, general issues of the interaction between information work and environment can be seen and applied to information system design.. A deep understanding of the use of work spaces and how they contribute to routine work practices can give clues about the impact of the trend toward removing work from any particular place via electronic information systems, and can inform design of information systems and modern work environments

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