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Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
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Stenmark, D.: Identifying clusters of user behavior in intranet search engine log files (2008)
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Dewdney, P.; Ross, C.S.: Flying a light aircraft : reference service evaluation from a user's viewpoint (1994)
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Shneiderman, B.; Byrd, D.; Croft, W.B.: Clarifying search : a user-interface framework for text searches (1997)
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Brajnik, G.; Mizzaro, S.; Tasso, C.; Venuti, F.: Strategic help in user interfaces for information retrieval (2002)
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