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Broady, J.E.: Costing of bibliographic services (1997)
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Flynn, M.: Marketing a fee-based information service : the case of BTiS (1994)
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Koponen, M.: Information services for business in Lapland (1993)
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White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994)
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Gallivan, B.: Full text imperatives for the National Library of Scotland (1992)
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