Document (#22811)

Author

Slone, D.J.

Title

Encounters with the OPAC : On-line searching in public libraries

Source

Journal of the American Society for Information Science. 51(2000) no.8, S.757-773

Year

2000

Abstract

This article reports on a qualitative study exploring: (1) strategies and behaviors of public library users during interaction with an OPAC; and (2) users' confidence in finding needed information on-line. Questionnaires, interviews, and observations were employed to gather data from 32 public library users. the results found search behaviors, confidence, and other feelings varied, based on 3 types of searches: unknown-item searches; area searches; and known-item searches. Term generation was the most important factor in unknown-item search strategies. Speed and convenience palyed a role in area searches, and simplicity characterized known-item searches. Of the 3 types, unknown-item searchers experienced the most frustration and doubt; known-item searchers the most disappointment; and area searchers the most confidence and contentment. Knowledge of these differences may prove helpful for librarians and interface designers

Theme

OPAC
Benutzerstudien
Suchtaktik

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