Document (#22221)

Author
Bertrand, G.
Title
Probleme des Controlling einer Informationsvermittlungsstelle
Source
Zeitschrift für Bibliothekswesen und Bibliographie. 46(1999) H.6, S.465-492
Year
1999
Abstract
Für Informationsvermittlungsstellen wird der Nachweis ihres Nutzens und einer wirtschaftlichen Arbeitsweise immer bedeutender. Controlling liefert wertvolle Instrumente hierfür. Dieser Beitrag beschreibt die Schwierigkeiten, die in Zusammenhang mit der Leistungsmessung von Informationsdienstleistungen auftreten: Probleme, welche sich durch die besondere 'Beschaffenheit' des Faktors Information ergeben und solche, die durch das Umfeld IVS bedingt sind. Es werden die Nutzenkomponenten der Ressource Information herausgearbeitet. Die Voraussetzungen für die Einführung eines Leistungsbewertungs- und Kennzahlensystems sowie Bewertungsobjekte und -kriterien, Bewertungsebenen und -perspektiven werden beschrieben
Footnote
Kurzfassung einer Diplomarbeit am Fachbereich Bibliotheks- und Informationswesen der FH Köln 1998
Theme
Informationsdienstleistungen

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