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Rosen, J.; Snow, C.E.: Internet resources for ready reference (1997)
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Remington, T.L.; Ferrill, M.J.: First aid for the reference librarian : responding to consumer healthcare questions (1997)
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Kirby, H.: Croydon Libraries' Internet Project (CLIP) (1996)
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Balas, J.: Virtual support for the virtual librarian (1998)
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