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Shaftoe, F.G.: Image processing and workflow management : a radical approach at TSB (1993)
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Boyle, J.: ¬A blueprint for managing documents (1997)
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Valentine, I.: Document management and workflow systems : how they research the SME and workgroup (1997)
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Vijlenbroek, J.J.M.: Potential workflow applications : information management impact (1995)
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Allen, D.P.: Evaluating hybrid systems (1997)
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