Document (#21277)

Author
Xie, M.
Wang, H.
Goh, T.N.
Title
Quality dimensions of Internet search engines
Source
Journal of information science. 24(1998) no.5, S.365-372.
Year
1998
Abstract
Reviews the most common Internet search engines: AltaVista; Excite; InfoSeek; Lycos; HotBot and WebCrawler, focusing on the existing comparative studies of the search engines. Views the quality dimensions of the search engines, based on a SERVQUAL framework, in order to approach the problem from the users' viewpoint. Identifies and groups the most important quality expectations of users into 5 quality dimensions, using the SERVQUAL model: tangibles; reliability; responsiveness; assurance; and empathy
Theme
Suchmaschinen
Object
AltaVista
Excite
InfoSeek
Lycos
HotBot
WebCrawler

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