Document (#20495)

Author

Stahl, J.

Title

'Have a question? Click here' : electronic reference at the National Museum of American Art

Source

Art documentation. 17(1998) no.1, S.10-12

Year

1998

Abstract

Describes the development of a digital reference service at the National Museum of American Art (NMAA) of the Smithsonian Institution in Washington, DC, which represents a collaboration between the NMAA and America Online and was conceived as an outreach programme in 1993. Discusses its goals: to distribute art information to a national audience; to provide answers to the fullest; and to recruit new museum members. Outlines procedures developed to streamline the process and 1997 improvements

Content

Vgl. auch: http://nmaa-ryder.si.edu/referencedesk/

Footnote

Revision of a paper presented to the 25th annual conference of the Art Libraries Society of North America in Apr 1997, within the context of the changing face of reference: electronic reference service case studies

Theme

Informationsdienstleistungen

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