Document (#20198)

Author

Miller, D.S.

Title

¬An attitude of caring

Source

Reference librarian. 1998, no.60, S.139-144

Year

1998

Abstract

Argues that the goal of reference librarians in serving each user should be to give service beyond their expectations, and that outstanding service is not so much a skill as an attitude. Discusses what this attitude consists of, and suggests that those who do not have this attitude do not belong in the public sector of the library

Footnote

Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems

Theme

Informationsdienstleistungen

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