Document (#20154)

Author

Clement, A.
Halonen, C.

Title

Collaboration and conflict in the development of a computerized dispatch family

Source

Journal of the American Society for Information Science. 49(1998) no.12, S.1090-1100

Year

1998

Abstract

Recent research on the social and cultural aspects of systems development work has focused on the work of professional software and systems designers. A complementary approach is to look at the work of end users as systems developers, whose informal systems design work is frequently ignored or undervalued in organizations and by IS researchers. This case study, of an application to facilitate dispatch work in a large organization, describes a history of collaboration and conflict between IS professionals and end users as systems designers

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