Document (#18689)

Author

Jansson, B.L.

Title

¬A Swedish survey of the quality of reference services

Source

Scandinavian public library quarterly. 30(1997) no.3, S.7-11

Year

1997

Abstract

A Norwegian clandestine survey of the quality of reference services which was presented in 1994 in 'Can the library find the answer?' aroused great interest and involvement in Sweden as well. It also raised the question of what result would be found in an equivalent Swedish study. Describes such a study, undertaken in 1995. Gives possible reasons for the poor results and discusses what might be done to improve the situation

Theme

Informationsdienstleistungen

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