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Mautrich, M.: ¬Die Call Center-Euphorie : eine echte Chance für verbesserte und neue Dienstleistungen der Informationsspezialisten? (2000)
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ws: Digitales Wissenspaket (2001)
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Liebig, M.: Browser-Typografie : Untersuchungen zur Lesbarkeit von Schrift im World Wide Web (2008)
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fwt: Daten-Archäologen erwarten viel Arbeit : Speicher-Medien (2001)
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Mal sehen, was Google hat : Suchmaschinen (2001)
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