Document (#18354)

Author

Saracevic, T.
Kantor, P.B.

Title

Studying the value of library and information services : Part II: Methodology and taxonomy

Source

Journal of the American Society for Information Science. 48(1997) no.6, S.543-563

Year

1997

Abstract

Details with specifics of the study: importance of taxonomy; the method used for gathering data on user assessments of value in 5 research libraries, involving 18 services and 528 interviews with users; development and presentation of the taxonomy; and statistics and tests of the taxonomy. A novel aspect is the division of value of information services into 3 general classes or facets; reasons for use of a service in the given instance; quality of interaction (use) related to that service; and worth, benefits, or implications of subsequent results from use

Footnote

2nd part of a study to develop a taxonomy of value-in-use of library and information services based on users assessments and to propose methods and instruments for similar studies of library and information services in general

Theme

Informationsdienstleistungen

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