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Smith, D.E.: Reference expert systems : humanizing depersonalized service (1989)
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Berendsen, R.; Rijke, M. de; Balog, K.; Bogers, T.; Bosch, A. van den: On the assessment of expertise profiles (2013)
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Speller, B.F.: Putting theory into practice : an overview of the symposium (1993)
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Hawkes, C.P.: Expert systems in technical services and collection management (1994)
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Ignizio, J.P.: ¬An Introduction to expert systems : the development and implementation of rule-based expert systems (1991)
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