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Meckl, A.: www [punkt] muenchner [minus] stadtbibliothek [punkt] de : Medienkompetenz im Bibliotheksalltag: Münchner Stadtbibliothek geht eigene Wege bei Internetschulung (2004)
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Baudenbacher, N.; Maier, C.: Auskunft rund um die Uhr : Zwei Jahre Chatbot-Erfahrung an der Universitäts- und Stadtbibliothek Köln (2012)
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Zwar, A.; Hess, W.: Brockhaus: Zum 200. die 21. (2004)
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Sauer, C.-D.; Ulrich, P.S.: Zuverlässige Brücke zu den Informationen im Netz : Von der Allgemeinen Auskunft der Amerika-Gedenkbibliothek zum Referat Informationsdienste der Zentral und Landesbibliothek Berlin (2004)
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Keitz, W. von: Telekommunikationsdienste : eine Datenbank gibt Auskunft (1993)
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