Document (#17656)

Author

Pifalo, V.

Title

¬The impact of consumer health information provided by libraries : the Delaware experience

Source

Bulletin of the Medical Library Association. 85(1997) no.1, S.16-22

Year

1997

Abstract

While consumer health libraries have proliferated in response to the changing health care environment and consumer demand, there is little documentation about the impact and value of providing consumer health information. Explores the issues of imapact and value in a retrospective study of consumers who received health information from the Delaware Academy of Medicine's Consumer Health Library during 1995. Reports results of a questionnaire survey of 270 adults that focused on whether the information influenced decisions, actions, anxiety levels, and patient provider communication and addressed the value of such library service in terms of likelihood of repeat use, recommendation to others, and willingness to pay. Results, based on a return rate of 86,7%, identified effects of library supplied consumer health information that extend beyond the anticipated acquisition of knowledge to specific actions and effects on anxiety

Theme

Informationsdienstleistungen

Field

Medizin

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