-
Rowley, J.: Managing quality in information services (1996)
0.26
0.26254922 = sum of:
0.26254922 = product of:
1.0939552 = sum of:
0.12537412 = weight(abstract_txt:instrument in 4928) [ClassicSimilarity], result of:
0.12537412 = score(doc=4928,freq=1.0), product of:
0.16677609 = queryWeight, product of:
1.1602579 = boost
6.8731537 = idf(docFreq=124, maxDocs=44421)
0.020913329 = queryNorm
0.7517512 = fieldWeight in 4928, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.8731537 = idf(docFreq=124, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.14809467 = weight(abstract_txt:service in 4928) [ClassicSimilarity], result of:
0.14809467 = score(doc=4928,freq=4.0), product of:
0.14791474 = queryWeight, product of:
1.5452843 = boost
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.020913329 = queryNorm
1.0012164 = fieldWeight in 4928, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.32060367 = weight(abstract_txt:servqual in 4928) [ClassicSimilarity], result of:
0.32060367 = score(doc=4928,freq=1.0), product of:
0.3118704 = queryWeight, product of:
1.5866266 = boost
9.398883 = idf(docFreq=9, maxDocs=44421)
0.020913329 = queryNorm
1.0280029 = fieldWeight in 4928, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
9.398883 = idf(docFreq=9, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.027325192 = weight(abstract_txt:information in 4928) [ClassicSimilarity], result of:
0.027325192 = score(doc=4928,freq=1.0), product of:
0.10328264 = queryWeight, product of:
2.0416737 = boost
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.020913329 = queryNorm
0.26456714 = fieldWeight in 4928, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.085712366 = weight(abstract_txt:services in 4928) [ClassicSimilarity], result of:
0.085712366 = score(doc=4928,freq=1.0), product of:
0.18666573 = queryWeight, product of:
2.1260848 = boost
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.020913329 = queryNorm
0.4591757 = fieldWeight in 4928, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.3868451 = weight(abstract_txt:quality in 4928) [ClassicSimilarity], result of:
0.3868451 = score(doc=4928,freq=4.0), product of:
0.38076463 = queryWeight, product of:
3.9201345 = boost
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.020913329 = queryNorm
1.0159692 = fieldWeight in 4928, product of:
2.0 = tf(freq=4.0), with freq of:
4.0 = termFreq=4.0
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.109375 = fieldNorm(doc=4928)
0.24 = coord(6/25)
-
Yu, L.; Hong, Q.; Gu, S.; Wang, Y.: ¬An epistemological critique of gap theory based library assessment : the case of SERVQUAL (2008)
0.22
0.22350983 = sum of:
0.22350983 = product of:
0.931291 = sum of:
0.07574147 = weight(abstract_txt:actual in 3212) [ClassicSimilarity], result of:
0.07574147 = score(doc=3212,freq=3.0), product of:
0.13117887 = queryWeight, product of:
1.02901 = boost
6.0956655 = idf(docFreq=271, maxDocs=44421)
0.020913329 = queryNorm
0.5773908 = fieldWeight in 3212, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
6.0956655 = idf(docFreq=271, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.06268706 = weight(abstract_txt:instrument in 3212) [ClassicSimilarity], result of:
0.06268706 = score(doc=3212,freq=1.0), product of:
0.16677609 = queryWeight, product of:
1.1602579 = boost
6.8731537 = idf(docFreq=124, maxDocs=44421)
0.020913329 = queryNorm
0.3758756 = fieldWeight in 3212, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.8731537 = idf(docFreq=124, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.052359365 = weight(abstract_txt:service in 3212) [ClassicSimilarity], result of:
0.052359365 = score(doc=3212,freq=2.0), product of:
0.14791474 = queryWeight, product of:
1.5452843 = boost
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.020913329 = queryNorm
0.35398343 = fieldWeight in 3212, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.5553018 = weight(abstract_txt:servqual in 3212) [ClassicSimilarity], result of:
0.5553018 = score(doc=3212,freq=12.0), product of:
0.3118704 = queryWeight, product of:
1.5866266 = boost
9.398883 = idf(docFreq=9, maxDocs=44421)
0.020913329 = queryNorm
1.7805531 = fieldWeight in 3212, product of:
3.4641016 = tf(freq=12.0), with freq of:
12.0 = termFreq=12.0
9.398883 = idf(docFreq=9, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.017692452 = weight(abstract_txt:that in 3212) [ClassicSimilarity], result of:
0.017692452 = score(doc=3212,freq=3.0), product of:
0.07898054 = queryWeight, product of:
1.5969 = boost
2.3649352 = idf(docFreq=11344, maxDocs=44421)
0.020913329 = queryNorm
0.22401026 = fieldWeight in 3212, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
2.3649352 = idf(docFreq=11344, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.16750887 = weight(abstract_txt:quality in 3212) [ClassicSimilarity], result of:
0.16750887 = score(doc=3212,freq=3.0), product of:
0.38076463 = queryWeight, product of:
3.9201345 = boost
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.020913329 = queryNorm
0.43992758 = fieldWeight in 3212, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.0546875 = fieldNorm(doc=3212)
0.24 = coord(6/25)
-
Wilson, T.D.: EQUIP: a European survey of quality criteria for the evaluation of databases (1998)
0.19
0.18962894 = sum of:
0.18962894 = product of:
0.9481447 = sum of:
0.10209218 = weight(abstract_txt:expectations in 4285) [ClassicSimilarity], result of:
0.10209218 = score(doc=4285,freq=1.0), product of:
0.14543094 = queryWeight, product of:
1.083468 = boost
6.418264 = idf(docFreq=196, maxDocs=44421)
0.020913329 = queryNorm
0.70199764 = fieldWeight in 4285, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.418264 = idf(docFreq=196, maxDocs=44421)
0.109375 = fieldNorm(doc=4285)
0.10471873 = weight(abstract_txt:service in 4285) [ClassicSimilarity], result of:
0.10471873 = score(doc=4285,freq=2.0), product of:
0.14791474 = queryWeight, product of:
1.5452843 = boost
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.020913329 = queryNorm
0.70796686 = fieldWeight in 4285, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.109375 = fieldNorm(doc=4285)
0.32060367 = weight(abstract_txt:servqual in 4285) [ClassicSimilarity], result of:
0.32060367 = score(doc=4285,freq=1.0), product of:
0.3118704 = queryWeight, product of:
1.5866266 = boost
9.398883 = idf(docFreq=9, maxDocs=44421)
0.020913329 = queryNorm
1.0280029 = fieldWeight in 4285, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
9.398883 = idf(docFreq=9, maxDocs=44421)
0.109375 = fieldNorm(doc=4285)
0.085712366 = weight(abstract_txt:services in 4285) [ClassicSimilarity], result of:
0.085712366 = score(doc=4285,freq=1.0), product of:
0.18666573 = queryWeight, product of:
2.1260848 = boost
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.020913329 = queryNorm
0.4591757 = fieldWeight in 4285, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.109375 = fieldNorm(doc=4285)
0.33501774 = weight(abstract_txt:quality in 4285) [ClassicSimilarity], result of:
0.33501774 = score(doc=4285,freq=3.0), product of:
0.38076463 = queryWeight, product of:
3.9201345 = boost
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.020913329 = queryNorm
0.87985516 = fieldWeight in 4285, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.109375 = fieldNorm(doc=4285)
0.2 = coord(5/25)
-
White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994)
0.19
0.18542479 = sum of:
0.18542479 = product of:
0.77260333 = sum of:
0.07292298 = weight(abstract_txt:expectations in 1977) [ClassicSimilarity], result of:
0.07292298 = score(doc=1977,freq=1.0), product of:
0.14543094 = queryWeight, product of:
1.083468 = boost
6.418264 = idf(docFreq=196, maxDocs=44421)
0.020913329 = queryNorm
0.5014269 = fieldWeight in 1977, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.418264 = idf(docFreq=196, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.091609806 = weight(abstract_txt:service in 1977) [ClassicSimilarity], result of:
0.091609806 = score(doc=1977,freq=3.0), product of:
0.14791474 = queryWeight, product of:
1.5452843 = boost
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.020913329 = queryNorm
0.61934197 = fieldWeight in 1977, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.3238586 = weight(abstract_txt:servqual in 1977) [ClassicSimilarity], result of:
0.3238586 = score(doc=1977,freq=2.0), product of:
0.3118704 = queryWeight, product of:
1.5866266 = boost
9.398883 = idf(docFreq=9, maxDocs=44421)
0.020913329 = queryNorm
1.0384396 = fieldWeight in 1977, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
9.398883 = idf(docFreq=9, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.027602611 = weight(abstract_txt:information in 1977) [ClassicSimilarity], result of:
0.027602611 = score(doc=1977,freq=2.0), product of:
0.10328264 = queryWeight, product of:
2.0416737 = boost
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.020913329 = queryNorm
0.26725316 = fieldWeight in 1977, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.061223116 = weight(abstract_txt:services in 1977) [ClassicSimilarity], result of:
0.061223116 = score(doc=1977,freq=1.0), product of:
0.18666573 = queryWeight, product of:
2.1260848 = boost
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.020913329 = queryNorm
0.32798263 = fieldWeight in 1977, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.1953863 = weight(abstract_txt:quality in 1977) [ClassicSimilarity], result of:
0.1953863 = score(doc=1977,freq=2.0), product of:
0.38076463 = queryWeight, product of:
3.9201345 = boost
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.020913329 = queryNorm
0.51314193 = fieldWeight in 1977, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.6444306 = idf(docFreq=1160, maxDocs=44421)
0.078125 = fieldNorm(doc=1977)
0.24 = coord(6/25)
-
Song, Y.-S.: International business students : a study on their use of electronic library services (2004)
0.14
0.14072625 = sum of:
0.14072625 = product of:
0.50259376 = sum of:
0.049529728 = weight(abstract_txt:tests in 1546) [ClassicSimilarity], result of:
0.049529728 = score(doc=1546,freq=1.0), product of:
0.13039607 = queryWeight, product of:
1.0259352 = boost
6.0774503 = idf(docFreq=276, maxDocs=44421)
0.020913329 = queryNorm
0.37984064 = fieldWeight in 1546, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.0774503 = idf(docFreq=276, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.058338385 = weight(abstract_txt:perceptions in 1546) [ClassicSimilarity], result of:
0.058338385 = score(doc=1546,freq=1.0), product of:
0.14543094 = queryWeight, product of:
1.083468 = boost
6.418264 = idf(docFreq=196, maxDocs=44421)
0.020913329 = queryNorm
0.4011415 = fieldWeight in 1546, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.418264 = idf(docFreq=196, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.058338385 = weight(abstract_txt:expectations in 1546) [ClassicSimilarity], result of:
0.058338385 = score(doc=1546,freq=1.0), product of:
0.14543094 = queryWeight, product of:
1.083468 = boost
6.418264 = idf(docFreq=196, maxDocs=44421)
0.020913329 = queryNorm
0.4011415 = fieldWeight in 1546, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
6.418264 = idf(docFreq=196, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.059839275 = weight(abstract_txt:service in 1546) [ClassicSimilarity], result of:
0.059839275 = score(doc=1546,freq=2.0), product of:
0.14791474 = queryWeight, product of:
1.5452843 = boost
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.020913329 = queryNorm
0.4045525 = fieldWeight in 1546, product of:
1.4142135 = tf(freq=2.0), with freq of:
2.0 = termFreq=2.0
4.576989 = idf(docFreq=1241, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.17610036 = weight(abstract_txt:business in 1546) [ClassicSimilarity], result of:
0.17610036 = score(doc=1546,freq=7.0), product of:
0.2000651 = queryWeight, product of:
1.7971666 = boost
5.3230414 = idf(docFreq=588, maxDocs=44421)
0.020913329 = queryNorm
0.8802152 = fieldWeight in 1546, product of:
2.6457512 = tf(freq=7.0), with freq of:
7.0 = termFreq=7.0
5.3230414 = idf(docFreq=588, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.015614395 = weight(abstract_txt:information in 1546) [ClassicSimilarity], result of:
0.015614395 = score(doc=1546,freq=1.0), product of:
0.10328264 = queryWeight, product of:
2.0416737 = boost
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.020913329 = queryNorm
0.15118122 = fieldWeight in 1546, product of:
1.0 = tf(freq=1.0), with freq of:
1.0 = termFreq=1.0
2.4188995 = idf(docFreq=10748, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.08483324 = weight(abstract_txt:services in 1546) [ClassicSimilarity], result of:
0.08483324 = score(doc=1546,freq=3.0), product of:
0.18666573 = queryWeight, product of:
2.1260848 = boost
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.020913329 = queryNorm
0.45446607 = fieldWeight in 1546, product of:
1.7320508 = tf(freq=3.0), with freq of:
3.0 = termFreq=3.0
4.198178 = idf(docFreq=1813, maxDocs=44421)
0.0625 = fieldNorm(doc=1546)
0.28 = coord(7/25)