Document (#16845)

Editor

McNeil, B. u. D.J. Johnson

Title

Patron behaviour in libraries : a handbook of positive approaches to negative situations

Imprint

Chicago, IL : American Library Association

Year

1996

Pages

200 S

Isbn

0-8389-0663-1

Abstract

15 contributors attempt to provide some solutions to the problems posed by problem library users, such as users who come to the public library in order to sleep or those who are violent and/or disruptive. Presents sound strategies for dealing with these difficulties and provides practical descriptive guidelines for identifying and effectively responding to a variety of user behaviour problems, with particular reference to the legal implications of any action taken by the librarian in dealing with these problems

Content

Rez. in: RQ 36(1996) no.1, S.157 (J.L. Summey); ProLibris. 1997, H.2, S.121-122 (O. Dienelt)

Theme

Informationsdienstleistungen

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